Dispatcher / Driver Support Specialist

1 week ago

Athens, Attica, Greece K.C.S. Full time €45,000 - €60,000 per year

Location: Remote - Athens Schedule: Full-time, Part Time, Shift-based, Nights/Weekends as needed

About the Role

We're looking for a dependable, quick-thinking Dispatcher to monitor and support a fleet of drivers in the United States in real time. You'll be the first point of contact for on-road assistance, ensuring drivers stay connected, safe, and productive.

Key Responsibilities

  • Driver Support: Monitor driver activity during shifts, verify they are online and operating in the platform, and provide immediate assistance when needed.

  • Emergency Response: Act as first line of communication for accidents, breakdowns, or other incidents, coordinating help and escalating issues when appropriate.

  • Tech Troubleshooting: Guide drivers through basic app or hardware troubleshooting (e.g., login problems, GPS issues) and escalate persistent technical problems to the IT team.

  • Communication & Reporting: Keep clear records of incidents, outages, and driver status changes. Communicate updates promptly to management and other departments.

Qualifications

  • Previous experience in dispatch, transportation, logistics, or a fast-paced customer support role preferred.

  • Strong problem-solving skills and the ability to stay calm under pressure.

  • Excellent written and verbal communication skills in English.

  • Comfortable with technology—Android, Google Maps, and fleet-management systems.

  • Availability for rotating shifts, including nights, weekends, and holidays.

What We Offer

  • Competitive salary and shift differentials where applicable.

  • Training on all dispatch systems and company procedures.

  • Opportunities for growth within a rapidly expanding mobility operation.

If you're ready to keep drivers moving and customers satisfied, we'd love to hear from you

How to Apply Send your resume and a brief cover letter to with the subject line "Dispatcher Application – [Your Name]".

Job Types: Full-time, Part-time

Expected hours: 40 per week

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