Dispatcher / Driver Support Specialist
5 days ago
Location: Remote - Athens Schedule: Full-time, Part Time, Shift-based, Nights/Weekends as needed
About the Role
We're looking for a dependable, quick-thinking Dispatcher to monitor and support a fleet of drivers in the United States in real time. You'll be the first point of contact for on-road assistance, ensuring drivers stay connected, safe, and productive.
Key Responsibilities
Driver Support: Monitor driver activity during shifts, verify they are online and operating in the platform, and provide immediate assistance when needed.
Emergency Response: Act as first line of communication for accidents, breakdowns, or other incidents, coordinating help and escalating issues when appropriate.
Tech Troubleshooting: Guide drivers through basic app or hardware troubleshooting (e.g., login problems, GPS issues) and escalate persistent technical problems to the IT team.
Communication & Reporting: Keep clear records of incidents, outages, and driver status changes. Communicate updates promptly to management and other departments.
Qualifications
Previous experience in dispatch, transportation, logistics, or a fast-paced customer support role preferred.
Strong problem-solving skills and the ability to stay calm under pressure.
Excellent written and verbal communication skills in English.
Comfortable with technology—Android, Google Maps, and fleet-management systems.
Availability for rotating shifts, including nights, weekends, and holidays.
What We Offer
Competitive salary and shift differentials where applicable.
Training on all dispatch systems and company procedures.
Opportunities for growth within a rapidly expanding mobility operation.
If you're ready to keep drivers moving and customers satisfied, we'd love to hear from you
How to Apply Send your resume and a brief cover letter to with the subject line "Dispatcher Application – [Your Name]".
Job Types: Full-time, Part-time
Expected hours: 40 per week
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