Customer Onboarding Specialist

At Epignosis, we build workplace learning software that enables more than 70,000 teams worldwide to offer training to millions of people. Our portfolio of tools can be used by organizations of any size and includes TalentLMS - a zero-overhead cloud LMS, eFront - an enterprise LMS, TalentCards - a mobile app for training the deskless workforce, and TalentHR - a lightweight HRIS to manage people ops. We are competing with the world's top eLearning solutions and we aim at becoming world's #1.

We're on a mission to democratize training by developing simple, accessible, and affordable software. We count companies as customers and with more than 11 million users logging in to use our platforms, we are a much-loved global leader in learning tech. At home, we are quickly becoming one of the largest SaaS company to come out of Greece.

As a Customer Onboarding Specialist, you will be a member of our Customer Onboarding team, and responsible for offering onboarding and consulting services to our customers, ensuring that they set up their LMS successfully towards meeting their goals. Also, you will be the go-to person to promote product adoption and keep customers engaged with their LMS, whilst increasing our retention rates, and ultimately contributing to Epignosis' growth.

So, if starting your career at a fast-growing software company excites you, we would really like to meet you

Responsibilities

As a Customer Onboarding Specialist, you will:

• Conduct customer end-to-end training & onboarding.
• Conduct ad-hoc customer consultation calls.
• Act as a liaison between the customer and the support team during the onboarding and/or consultation period.
• Advise customers on best practices and responding to usability questions during the onboarding and/or consultation period.
• Assist webinar production and participates in live sessions.
• Assist in production of videos, knowledge base articles and resources.
• Be expert in TalentLMS and has good understanding of at least 1 other product.
• Identify upsell and cross-sell opportunities.
• Collect and address customer feedback.

To be successful in this role as a Customer Onboarding Specialist, you should have:

• Flexibility: Two to three days of the week 14:00-22:00 (remote) and two days of the week standard working hours (onsite).
• Prior phone customer-service experience.
• Native or near-native command of English.
• Ability to prioritize, multitask, and manage time productively.
• Excellent communication and presentation skills.
• Proactive, problem-solving skills, "Glass is half full" attitude.
• Team spirit; you seriously care about what you do and appreciate collaborating with your colleagues.
• Strong analytical skills and technical capabilities.
• Bachelor's degree or higher.

Bonus points

• Familiar with Salesforce or a similar CRM.
• Speak a second language

The most important thing we offer is a safe and healthy professional environment, giving you the opportunity to work on products that positively impact millions globally. Become part of Epignosis, a diverse group of smart, fun, and GIF-loving professionals in offices worldwide, including the U.S., the U.K., Greece, and Cyprus Our employees enjoy benefits that enhance productivity and contribute to their professional development. Apart from that, we also offer:

• Competitive compensation packages – because great work deserves great rewards.
• Inclusive parental benefits – support for every kind of family, no matter your path to parenthood.
• Private health insurance plan – your well-being matters to us, on and off the clock.
• Participation in our stock options plan – share in our growth and success.
• Meal allowance – fuel your day, your way.
• Complimentary meals at the office – think daily breakfast spreads and lunch catered. Yes, we're serious
• Commuting benefits – choose what works for you: an OASA transport card or a parking space.
• Access to a nutritionist – personalized support to help you feel your best.
• Foreign language lessons – learn, grow, and expand your horizons.
• Access to our in-house blood bank – giving back is in our blood (literally).
• Professional development initiatives – we're not just creating LMSs for others, we're learners ourselves