CRM Specialist

Join Novibet as a CRM Specialist

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for CRM and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for

As a CRM Specialist in Novibet, you will be responsible for planning, executing, and optimizing multi-channel customer relationship management campaigns. You will work closely with the Marketing, Product, and Data teams to ensure our players receive personalized, engaging, and timely communications across all touchpoints.

What you will work on

• Design, implement, and manage CRM campaigns across email, SMS, push notifications, and onsite messaging.
• Segment customer base and develop personalized journeys to increase engagement, retention, and customer lifetime value.
• Collaborate with the Analytics team to analyze campaign performance, track KPIs, and provide actionable insights.
• Monitor and optimize customer communication flows using A/B testing and data-driven strategies.
• Work with Product and Marketing teams to support promotions, product launches, and player lifecycle activities.
• Ensure compliance with responsible gaming, GDPR, and other regulatory requirements in all communications.
• Stay updated on CRM trends, tools, and best practices to drive continuous improvement.

What you bring

• Bachelor's degree in Marketing, Business, or a related field.
• 2+ years of experience in CRM, ideally within iGaming, e-commerce, or a digital-first industry.
• Strong knowledge of CRM tools.
• An analytical mindset with the ability to interpret data and translate it into insights.
• Excellent communication skills in Greek & English (both written and verbal).
• Detail-oriented, with strong project management skills and ability to meet deadlines.
• Passion for sports, gaming, or betting industry is a plus.

What we offer

We truly value our people at Novibet Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here's how we make that happen:

• Competitive Compensation: Attractive salary and bonus scheme
• Health insurance:  Group health & medical insurance package
• Top-Notch Equipment: All the tools you need for your role
• Career Growth: Focused career development, performance management, and training opportunities
• Inclusive Environment: A welcoming, international, and multicultural team
• Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.