CRM Specialist

At OB Streem, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become the leading end-to-end logistics service provider that delivers intelligent solutions for customers around the world.

We grew bolder, bigger and better, enriched by our legacy companies, Orphee Beinoglou, internationally known as ORBIT (Orphee Beinoglou International Transports) and Makios Logistics. From the former, we inherit a tradition that spans a century, having set the highest standards in freight forwarding, moving and logistics services across the Balkans and the Eastern Mediterranean. From the latter, we pick the dynamics of a 90-year enterprise that grew into a flexible handler of diverse logistics needs, with one of the largest truck fleets in the region.

We are seeking a detail-oriented and proactive CRM Specialist to join our Commercial Excellence team in Marousi.

As a CRM Specialist, you will be responsible for managing and optimizing our Customer Relationship Management (CRM) system to ensure smooth operations across sales, marketing, and customer service. You will support end-users, ensure data accuracy, generate reports and insights, and drive adoption of CRM best practices, enabling OB Streem to deliver exceptional customer experiences and achieve commercial growth.

Responsibilities

• Manage and maintain the company's CRM platform, ensuring data integrity, security, and usability.
• Monitor data quality and perform regular audits to ensure accuracy, consistency, and compliance with GDPR and internal policies.
• Customize and configure CRM workflows, dashboards, and reports to support business needs.
• Drive user adoption across the organization through training, support, and change management initiatives.
• Collaborate with Sales, Marketing, and Customer Service teams to streamline processes and optimize CRM usage.
• Track and analyze customer interactions and behaviors to provide actionable insights for business decisions.
• Generate performance reports, KPIs, and forecasts to support commercial excellence initiatives.
• Work closely with IT and external vendors on CRM upgrades, integrations (e.g., ERP, WMS), and system enhancements.
• Identify opportunities for automation and process improvement within the CRM ecosystem.
• Act as the go-to expert for CRM-related queries and troubleshooting.

Requirements

• Strong analytical mindset with attention to detail and problem-solving skills.
• Excellent organizational and project management abilities, able to prioritize multiple tasks effectively.
• Solid understanding of CRM principles, customer lifecycle management, and sales processes.
• Ability to collaborate with cross-functional teams and communicate effectively with both technical and non-technical stakeholders.
• Strong business writing and verbal communication skills in Greek and English.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) for reporting and documentation.
• Familiarity with data protection and privacy regulations (e.g., GDPR).

• Bachelor's degree in Business Administration, Information Systems, or a related field.
• Over 3 years of direct experience as a CRM Specialist, CRM Analyst, or in a similar role within a structured corporate environment.
• Hands-on experience with CRM systems (e.g., Microsoft Dynamics or equivalent).
• Experience in logistics, supply chain, or other B2B service industries will be considered a strong advantage.

Benefits

• Competitive remuneration package.
• Life and medical insurance.
• Provision of technological equipment.
• Excellent career opportunities and learning development.
• Modern and friendly working environment.
• Working within an outstanding Team of experts in a dynamic and fast-growing organization.

If you are interested in the above role, then click to apply and get the conversation going

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity, you're eager to explore, don't hesitate – apply today

We respect your personal data. All personal information in your application and CV will remain strictly confidential.

At OB Streem we believe in the power of diversity and inclusion to drive innovation and success. We welcome individuals from all backgrounds, experiences, and perspectives to join our team. We are committed to fostering an inclusive work environment where every employee feels valued, respected, and empowered to contribute their unique skills and talents. Embracing diversity not only enhances our workplace culture but also strengthens our ability to tackle challenges and find creative solutions. We invite you to be a part of our diverse and inclusive community, where your differences are celebrated and contribute to the collective excellence of our team.