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French Speaking Customer Advisor
2 weeks ago
Are you a compassionate, fluent French speaker who enjoys helping people? Do you have a positive attitude and a passion for providing exceptional customer care? We are looking for a dedicated and empathetic Customer Advisor to join our fully remote team, providing first-class support for a global leader in consumer electronics.
This is a fully remote position, but it requires you to be a resident of and legally authorized to work in Greece. For highly qualified candidates currently residing outside of Greece, we offer a comprehensive relocation package, including flight tickets and accommodation, to help you make the move and get settled.
The RoleAs a French-Speaking Customer Advisor, you will be the first point of contact for clients in the French market. You will provide high-quality support and guidance for a wide range of products and services. Your primary responsibility will be to listen to customers' needs and questions and guide them toward a positive resolution with patience and a clear, simple approach. While prior experience in a customer-facing role is a plus, it is not a requirement, as we provide a thorough, paid training program to get you up to speed.
Key Responsibilities- Customer Support: Handle incoming inquiries via phone, chat, and email, assisting customers with their questions about products and services.
- Problem Resolution: Provide friendly and efficient support to resolve a variety of customer concerns, escalating more complex issues to a specialized team when necessary.
- Documentation: Accurately log all customer interactions, feedback, and details in the company's internal systems.
- Customer Guidance: Guide customers through solutions, ensuring they feel supported and informed throughout the process.
- Continuous Learning: Actively participate in training sessions to stay updated on new products, services, and support procedures.
- Fluent French: You must be a fluent French speaker (C2 level), with excellent verbal and written communication skills.
- English Proficiency: A minimum of B2 English proficiency is required for internal communication, team meetings, and training.
- Customer-Focused Mindset: A natural desire to help others and a calm, empathetic demeanor.
- Problem-Solver: A strong ability to listen and provide clear, simple solutions.
- Adaptability: Willingness to learn about new products and adapt to an evolving environment.
- Location: Must be a resident of Greece with the legal right to work.
- Competitive Salary: A rewarding compensation package that recognizes your skills.
- Comprehensive Benefits: A generous benefits package, including health and life insurance from day one.
- Paid Relocation: For candidates outside of Greece, we provide paid flights and accommodation to facilitate your move.
- Provided Equipment: All necessary work equipment (laptop, headset, monitors, etc.) will be shipped directly to your home.
- Professional Development: Opportunities for career advancement and growth within a global company.
- Full Remote Flexibility: Enjoy the freedom of a fully remote role, allowing you to work from anywhere in Greece.
If you are a motivated individual with a passion for customer service and communication, and you meet the language requirements, we encourage you to apply. Please submit your CV and a brief cover letter outlining why you would be a great fit for this role.
