Dispatcher (Customer Care)

2 days ago

Athens, Attica, Greece efood Full time €30,000 - €40,000 per year
About The OpportunityLet's talkWhat you'll do:
  • Monitor orders and handle issues from the watchlist
  • Manage multiple incoming interactions simultaneously and effortlessly determine which take priority
  • Ensure that delivery zone performance and delays are on track and make corrective actions proactively and whenever needed
  • Handle contact from partners, riders & customers through chat & calls
  • Monitor order routing and make adjustments
  • Inform and provide feedback on customers for their order status if and when needed, and contact the partners when required
What you need to be successful
  • 1-2 years of previous experience in a customer facing role within call center environment
  • Previous experience as dispatcher will be considered a plus
  • Problem-solving mindset, with the ability to find the best solution to every customer related issue
  • Multitasking and critical thinking
  • Attention to detail
  • Great communication skills
  • Excellent computer and typing skills
  • BSc degree will be considered a plus
Who we areWhat's in it for you
  • We recognize good work and we want our people to feel appreciated That's why we offer an attractive remuneration package for what you bring in
  • We share a passion for food, so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all
  • We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy
  • We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
  • We want you to grow with us And to help you keep improving, we provide you access to our online training platform where you can study topics for your personal and professional growth
  • Are you a cappuccino lover ? Do you desperately want a cookie? Our cafeteria got you covered
  • If you want to stay in shape , our in-house gym awaits you fully equipped
  • We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world

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