Customer Solutions Adviser

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now

PeopleCert is looking for a Customer Solutions Adviser - Sales Representative to engage with customers across various channels, including inbound/outbound calls, chat, email, and social media. Successful candidates will demonstrate agility, empathy, and a strong sense of ownership to ensure an exceptional customer experience.

As a Customer Solutions Adviser - Sales Representative, your tasks will include the following:

• Drive Sales: Leverage tailored communication strategies and scripts to optimize sales opportunities and conversions.  More specifically:
• Meet and exceed individual sales targets, expectations, and KPIs by effectively presenting the value of our certifications, prioritizing customer satisfaction, and relationship-building.
• Maintain a consultative sales approach to build trust and drive conversions through clear communication and product knowledge
• Identify customer needs and recommend personalized certification pathways or services to support their professional development goals.
• Encourage Engagement: Build connections and trust with existing and prospective customers through different communication channels, promoting PeopleCert's comprehensive portfolio of certifications.
• Implement Follow up strategies: Ensure timely, proactive follow-ups via email or phone to maintain engagement and assist customers in completing their journey
• Ensure Information Accuracy: Deliver detailed and accurate information about PeopleCert's products and services, addressing inquiries with confidence and clarity.
• Ensure Procedural Accuracy: Process customer orders meticulously, maintaining timely and precise data entry for seamless transactions.
• Collaborate Effectively: Work closely with internal teams to refine processes, address challenges, and achieve overarching business goals.
• Maintain Structure, Flexibility and Customer Focus: Demonstrate organization and excellence while adapting to a 24/7/365 rotating shift schedule, maintaining a high level of service at all times.

What we look for:

• Bachelor's degree in any discipline.
• Excellent verbal and written communication skills, with a strong customer-centric approach.
• Proven ability to meet or exceed sales quotas, preferably in a sales environment. Experience in this area will be considered a significant asset.
• Exceptional command of the English language (native-like fluency or C2 level certification preferred). Certifications such as LanguageCert C2 LTE or C2 IESOL are a plus.
• Proficiency in CRM tools, telephone systems, and advanced computer applications; ECDL Advanced certification is a plus.
• Familiarity with project management principles is considered an advantage.
• Availability to work in rotating shifts, 5 days per week, between 7:00am and 11:00 pm
• Self-driven, well-organized, flexible, and capable of thriving in a fast-paced, high-volume, and deadline-driven environment.

What we offer:

• A dynamic & multicultural environment
• Secure and respectful working environment, discrimination free
• Extensive learning experience in applying best practices in a global environment
• Multiple impactful ESG (Environmental, Social, and Governance) activities each year
• Continuous personal and professional development
• Multiple opportunities for career progression and leadership development
• Experience in using cutting-edge digital tools
• Open seminars on various personal development subjects
• Competitive salary and sales commission schemes
• Employment contracts with either definite or indefinite duration
• Private medical insurance
• Paid sick leave
• Tuition fees for studies
• Free books, e-learning materials, and exam vouchers for the certifications of your choice
• Various gifts, events, and surprises for our colleagues
• Team bonding activities

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check

• Right to Work in the UK check (including nationality, identity and place of residence)

• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

• Financial background check

• Employment reference check

• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.