English Speaking Customer Advisor

Are you a highly driven, customer-focused individual with exceptional English communication skills? Do you thrive in a collaborative, in-person team setting and genuinely enjoy assisting others? We're actively searching for an enthusiastic
English-Speaking Customer Support Specialist
to join our team in Athens, Greece, and become a crucial part of our dedicated service operations

We are a
leading international service provider
, partnering with a renowned brand recognized for its home improvement products and services. Our Athens office is a bustling center, committed to delivering outstanding support to our clientele. This is an excellent opportunity to establish or advance your career within a supportive and engaging professional environment.

Your Role: Empowering Customers

As an English-Speaking Customer Support Specialist, you will serve as the primary point of contact for our customers. Your main objective will be to address their inquiries promptly and professionally, ensuring a positive and seamless service experience from start to finish.

Your core responsibilities will include:

• Direct Customer Assistance:
  Handle incoming inquiries efficiently via phone, email, and chat from customers. Provide accurate information and effective solutions regarding products, services, order details, and general support.
• Issue Resolution Expertise:
  Effectively address and resolve a wide spectrum of customer issues, ranging from product information and order tracking to troubleshooting common problems and managing complaints with empathy and professionalism.
• Precise Information Management:
  Accurately document all customer interactions, reported issues, and their resolutions within our Customer Relationship Management (CRM) system, ensuring detailed and organized records are maintained.
• Operational Excellence:
  Adhere strictly to established procedures and guidelines to guarantee consistent service quality and operational efficiency.
• Continuous Knowledge Development:
  Continuously learn and stay updated on all product features, service offerings, and company policies to provide comprehensive and reliable information to customers.
• Feedback & Process Enhancement:
  Proactively identify trends in customer inquiries or recurring issues and provide valuable feedback to leadership, contributing to the improvement of processes and overall customer satisfaction.

What We're Seeking: Your Qualities

To excel in this role, you'll need a customer-first mindset and robust communication abilities:

• Language Mastery:
  Exceptional (C1-C2) English communication skills
  are paramount, both verbally and in writing, coupled with a clear and articulate speaking style.
• Customer-Centric Passion:
  A genuine enthusiasm for helping people and an unwavering commitment to delivering outstanding customer experiences. You instinctively aim to understand and fulfill user needs.
• Interpersonal Excellence:
  Strong interpersonal skills, including the ability to build rapport quickly, listen actively, and explain information clearly and concisely.
• Problem-Solving Acumen:
  An analytical mindset capable of diagnosing issues, devising effective solutions, and competently guiding customers through resolution steps.
• Technical Familiarity:
  Comfortable with learning and navigating various IT systems and digital tools.
• Adaptability:
  The ability to manage multiple tasks concurrently, prioritize effectively, and thrive within a fast-paced environment.
• Prior Experience (Valued, Not Essential):
  While previous experience in a customer service, call center, or administrative role is a significant advantage, it is
  not a strict requirement
  . We place a high value on potential, a positive attitude, and a strong eagerness to learn
• Local Residency:
  This is a
  fully on-site role
  , therefore, candidates must either currently reside in Athens or be prepared to relocate to Athens at their own expense. A relocation package is not provided for this specific position. You must also possess valid legal documents to live and work in Greece/the EU.

What We Offer: Benefits & Growth

Becoming part of our team means joining a forward-thinking company that truly values its people and invests in their success. We are proud to offer:

• Competitive Compensation:
  A rewarding salary package that appropriately recognizes your skills, dedication, and the value you bring.
• Comprehensive Benefits:
  Including
  health insurance
  ,
  life insurance
  , and a range of additional perks designed to support your overall well-being.
• Full On-Site Experience:
  Work
  completely on-site
  in our modern Athens office, fostering robust team connections, direct collaboration, and a vibrant, engaging office culture.
• Career Advancement:
  Significant opportunities for continuous professional development, specialized training, and long-term
  career progression
  within our expansive international network. We are deeply committed to investing in our employees' futures and supporting your growth into future roles.
• Dynamic Culture:
  Be part of a vibrant, multicultural team that places high value on teamwork, innovation, and a positive, encouraging work atmosphere.

Your New Home Base: Athens, Greece

This role is situated in
Athens, Greece
, a historic and lively city offering a unique fusion of ancient culture and modern dynamism. You'll enjoy working in our comfortable, well-equipped office facilities while experiencing the rich history, delicious cuisine, and vibrant atmosphere of this iconic European capital.