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Head of Operations

2 weeks ago

Athens, Attica, Greece S72 Full time

Role: Head of Operations & Maintenance

Company:
Luxury Real Estate Developer

Location:
Cyprus, Limassol

Role Department:
Real Estate Facilities Management

Employment Type:
Full-time

Position Overview

Our Client is seeking an experienced and highly organized and commercial
Head of Operations & Maintenance
to oversee the day-to-day management of our real estate facilities portfolio across Cyprus. The successful candidate will ensure that all properties are maintained to the highest standards, operations run efficiently, client satisfaction is consistently achieved, and the company's portfolio of managed properties continues to grow.

Key Responsibilities

Operational Management

  • Oversee daily operations and maintenance of residential, commercial, and mixed-use facilities.
  • Develop and implement operational policies, procedures, and best practices.
  • Monitor service delivery to ensure compliance with contractual obligations and client expectations.
  • Coordinate preventive and corrective maintenance programs.

Business Development & Portfolio Growth

  • Identify opportunities to expand property management portfolio.
  • Build and maintain relationships with property owners, developers, and investors.
  • Prepare proposals and presentations to secure new property management contracts.
  • Support senior management in achieving growth targets for the company.

Team Leadership

  • Manage and supervise technical staff, subcontractors, and service providers.
  • Ensure staff training, development, and performance evaluations are conducted regularly.
  • Foster a culture of accountability, safety, and customer service excellence.

Financial & Contract Management

  • Prepare and manage annual operational budgets.
  • Monitor expenses and ensure cost-effective solutions are implemented.
  • Oversee vendor contracts, procurement, and negotiation of service agreements.

Health, Safety & Compliance

  • Ensure compliance with Cyprus building regulations, health & safety standards, and environmental guidelines.
  • Implement and monitor safety protocols for staff and contractors.

Client & Stakeholder Relations

  • Act as the primary point of contact for property owners, tenants, and stakeholders.
  • Address and resolve client concerns in a timely and professional manner.
  • Provide regular reporting on facility performance, budgets, and improvement initiatives.

Qualifications & Skills

  • Bachelor's degree in Engineering, Facilities Management, Business Administration, or related field (Master's degree is an advantage).
  • Minimum of 5–7 years' experience in operations/facilities management, preferably within the real estate or property management sector.
  • Strong leadership and people management skills.
  • Solid knowledge of building systems & track record of sustaining and building a portfolio
  • Financial acumen with proven experience in budget management.
  • Excellent communication, negotiation, and business development skills.
  • Fluency in Greek and English (both written and spoken).
  • Strong problem-solving and decision-making abilities.

What We Offer

  • Competitive salary and performance-based bonus.
  • Relocation package
  • If a candidate is coming from Greece it will also come with tax benefits on income tax
  • Opportunities for professional development and growth.
  • Dynamic work environment with a supportive management team.