German-Speaking Customer Expert for Premium Coffee Machines
11 hours ago
Job Overview:
Are you a coffee enthusiast? Be part of our Customer Experts team for an award-winning brand offering premium coffee machines
At TP in Greece, we are glad to be collaborating with an award-winning kitchen appliance brand, offering household equipment - from high-end espresso machines to food processors - designed to simplify consumers' daily lives, allowing them to "Master Every Moment".
If you are fond of smart kitchen devices, embracing all the innovative trends in coffee-making and food preparation, our team awaits you You'll be working in our super modern offices in Chania, Crete.
Responsibilities:
Be the primary point of contact for customer requests, providing an enhanced customer experience
Utilize multiple communication channels (phone, chat, and email) to provide daily support to everyday household gadget users
Support in English language customers in the UK and Ireland, and any other customers that choose English as their desired support language.
Respond to customer inquiries about our client's new and existing products, facilitating their use
Handle complaints - always in a graceful and professional manner
Resolve issues as they arise - timely and efficiently
Maintain solid customer relationships by handling questions and concerns with speed and professionalism
What you will bring:
High level of fluency in German
Great knowledge of the English language (oral & written)
Work experience in a customer support role is a plus
Exceptional communication & soft skills, as well as a problem-solving mentality
Tech savviness & learning agility
A genuine sense of ownership along with an unbreakable team spirit
A positive attitude, empathy, and high work- ethic
Flexibility in adapting to a fast-paced environment
What we offer:
Complete relocation support (flight ticket to Chania, Crete, pick-up & drop - both at no cost to you)
Free accommodation or extra accommodation bonus, throughout the entire employment period
Competitive monthly salary + 2 extra salaries per year
Refer-A-Friend: Bring your friends and receive great bonuses
Health care benefits and numerous other discounts
Consistent support for anything you may need along the way
State-of-the-art premises - including an amazing activity room with a fully-equipped gym, table tennis table, and more
Special events as well ascommunity & social responsibility initiatives
Free online Greek language courses
Professional growth & development opportunitieswithin a multicultural, safe and fun workplace
Work for aGreat Place to Work-Certified Companythat fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age. For these reasons, we invite you to join our big family of more than 12,000 employees from 110+ nationalities.
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