System Engineer

Neurosoft
is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers' holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009 while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

We're seeking a skilled Systems Engineer (L1) to take charge of end-to-end project lifecycles, from initial planning to closeout.

Location: Athens (North Suburbs)

Working Model: Onsite

Working Hours:
Shifts - 24x7x365

Reporting to: ISC System Team Leader

You will be reporting a L1 Systems Engineer to join our
24/7 IT Operations team
. This role involves monitoring, troubleshooting, and resolving basic issues related to Windows OS, Office 365, Active Directory Users and PC hardware. L1 Systems Engineer will act as the first point of contact for technical issues, ensuring fast response times and adherence to Service Level Agreements (SLAs).

What we are looking for:

Associate or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).

Desired:

• CompTIA A+ or MTA (for foundational IT knowledge).
• Microsoft Azure Fundamentals (AZ-900) (for cloud services knowledge).
• ITIL Foundation (for understanding IT service management).
• VMware VCTA (for basic virtualization knowledge).

Main Responsibilities

• System Monitoring & Incident Response: Monitor
  Windows/Linux servers
  and virtualization platforms, for performance and security issues, Identify and troubleshoot basic system-related issues, such as service failures, performance bottlenecks, and resource constraints.
• Respond to alerts
  from monitoring tools (e.g., Xclarity, Zabbix).
• Escalate critical issues to L2/L3 engineers
  while ensuring proper documentation.
• Provide first-line technical support for end-users and business applications.
• Assist clients with basic troubleshooting steps via Ticket, phone, or email.
• Guide users through basic troubleshooting steps for OS and application-related issues.
• Ensure
  all support requests are logged in the ticketing system
  (e.g., Jira).
• Ensure prompt incident resolution
  within customer SLA-defined
  response times.

Specific Technical Skills:

• Basic understanding of system administration (Windows/Linux OS, virtualization, cloud computing).
• Familiarity with Active Directory (AD), DNS, DHCP, and group policies.
• Familiarity with Microsoft Office and O365 platform (Excel,Outlook,Word,Teams)
• Familiarity with Ticketing Systems (Service now, Jira)
• Good problem-solving and analytical abilities.
• Excellent communication skills, both verbal and written.
• Ability to work in a shift-based 24/7 support model.
• Customer-focused with a proactive approach to issue resolution.

Desired Experience in
IT Support/Helpdesk Roles with
:

• Basic experience with PowerShell or Bash scripting
• Knowledge of Microsoft Azure fundamentals (virtual machines, storage, networking).

What you will gain:

• Friendly and dynamic working environment
• Formal training and Professional Qualifications fully funded
• Competitive compensation package
• Private Health Insurance
• Work-Life Balance initiatives
• Corporate Teams (e.g. Running, Volunteering)
• A Buddy who will support you with your onboarding