Dutch Speaking Online Platform Support Agent

2 days ago

Athens, Attica, Greece Patrique Mercier Recruitment ES Full time

Patrique Mercier Recruitment ES is on the lookout for a Dutch Speaking Online Platform Support Agent to join our enthusiastic team If you are dedicated to providing stellar customer service and possess a knack for technology, this position is ideal for you.

As a crucial member of our support team, you will assist Dutch-speaking users, addressing their inquiries, resolving technical challenges, and ensuring they enjoy a seamless experience on our online platform. Your support will be key to maintaining our high standards of customer satisfaction.

Your Responsibilities
  • Provide comprehensive support to Dutch-speaking customers via email and chat.
  • Identify and troubleshoot technical issues effectively.
  • Guide users in navigating the online platform and utilizing its features efficiently.
  • Document customer interactions thoroughly to enhance service quality.
  • Collaborate with peers to streamline support processes and resolve complex issues.
  • Participate in ongoing training and development to enhance your knowledge of the platform and customer service best practices.
Requirements
  • Fluency in Dutch (both spoken and written) is required; proficiency in English is a plus. Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.
  • Strong communication skills with an emphasis on customer care.
  • Previous experience in customer support or technical assistance is highly desirable.
  • Proven ability to troubleshoot problems and deliver effective solutions.
  • Detail-oriented with excellent organizational skills.
  • A friendly demeanor with a genuine commitment to helping others.
  • A team-oriented attitude and eagerness to learn within the organization.
  • Ensure to indicate your nationality and native language in your C.V. and/or Cover Letter.
Benefits
  • · Private Health Insurance
  • · Training & Development
  • · Extra Salaries Per Year
  • · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
  • · Free Greek Lessons, discounts and other perks

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