Portuguese Speaking Online Platform Support Agent

3 days ago

Athens, Attica, Greece Patrique Mercier Recruitment By Cyriel Full time

Patrique Mercier Recruitment ES is actively seeking a Portuguese Speaking Online Platform Support Agent to join our dynamic team If you are committed to providing excellent customer service and possess a strong understanding of technology, this role offers you the chance to support our Portuguese-speaking users on our online platform.

As a support agent, you will be responsible for responding to customer inquiries, resolving technical issues, and guiding users through their experience on the platform. Your contributions will ensure a high level of customer satisfaction.

Your Responsibilities
  • Provide assistance to Portuguese-speaking customers through email and chat communication.
  • Diagnose and address technical problems efficiently.
  • Guide users on how to effectively navigate the online platform and utilize its features.
  • Maintain organized records of customer interactions for quality assurance.
  • Collaborate with team members to enhance service delivery and address complex issues.
  • Participate in ongoing training and development to stay informed about the platform and best practices.

Requirements

  • Fluency in Portuguese (both spoken and written) is required; knowledge of English would be a plus. Your nationality and native language should be clearly stated.
  • Strong communication skills coupled with a customer-focused mindset.
  • Previous experience in customer support, especially in online or technical settings, is preferred.
  • A solid ability to troubleshoot issues and provide effective resolutions.
  • Detail-oriented with strong organizational skills.
  • A friendly approach and genuine interest in helping others.
  • A collaborative attitude and eagerness to learn within the team.
  • Your nationality and native language should be clearly indicated in your C.V. and/or Cover Letter.

Benefits

  • · Private Health Insurance
  • · Training & Development
  • · Extra Salaries Per Year
  • · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
  • · Free Greek Lessons, discounts and other perks

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