Multilingual Customer Support anywhere in Greece

1 day ago

Athens, Attica, Greece Cross Border Group Full time €20,000 - €25,000 per year

Location
: Greece (Work from home anywhere from in Greece: islands, or coastal towns)

Are you passionate about helping people and interested in technology? We are looking for Customer Support Specialists fluent in
Dutch, German, French, Italian, Spanish, or Portuguese
to join an international team. You'll provide guidance, troubleshooting, and support while ensuring an outstanding customer experience.

Compensation & Benefits

  • Competitive salary + monthly bonus
  • Relocation support: flights, accommodation, and housing assistance (at no cost)
  • Healthcare benefits and additional perks
  • Full paid training by certified instructors (products + customer service techniques)
  • Career development opportunities and professional growth
  • Referral program: earn bonuses by recommending friends
  • Multicultural and inclusive work environment
  • Modern office with relaxing break areas and collaborative spaces
  • Option to work from home anywhere in Greece
  • Participation in social events, CSR initiatives, and community programs
  • Free online Greek language courses

Your Role

As a
Customer Support Specialist
, you will:

  • Handle incoming calls, emails, and messages from customers
  • Provide step-by-step guidance through complex procedures
  • Troubleshoot technical issues related to connectivity, systems, and devices
  • Process warranty claims, repairs, and product replacements
  • Recommend solutions and products tailored to customer needs
  • Log customer interactions in CRM tools such as Salesforce or similar
  • Maintain a professional, empathetic, and customer-first approach
  • Ensure high levels of customer satisfaction by handling queries efficiently and courteously

Your Profile

  • Native or near-native speaker of Dutch, German, French, Italian, Spanish, or Portuguese (C1 minimum)
  • Strong English skills (B2 minimum)
  • Minimum 1 year of customer service or similar experience
  • Excellent listening and communication skills
  • Confident, adaptable, and empathetic with customers
  • Organized, methodological thinker with strong problem-solving abilities
  • Resilient and patient when dealing with frustrated customers
  • Basic technical knowledge (CRM tools, PC usage, troubleshooting steps)
  • Self-sufficient and confident in solving basic technical issues
  • Preferred: previous experience in technical support or road assistance procedures

Send your CV Today

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