Assistant Front Office Manager

Qualified candidates must be able to satisfactorily complete the following responsibilities.

• Ensure that staff report to work as scheduled.

• Inspect grooming and attire of staff and rectify any deficiencies.

• Review daily reports and resolve discrepancies with Accounting, including adjustments and chargebacks.

• Participate in the preparation of weekly schedules in accordance with staffing guidelines and labor forecasts and adjust schedules throughout the week to meet the business demands.

• Assign work and duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.

• Conduct pre-shift meetings with staff and review all information pertinent to the day's business.

• Maintain consistent knowledge of house accounts and arrivals/departures.

• Communicate with other departments in regards to room status.

• Monitor the preparation of assignments, ensuring compliance to departmental standards.

• Inspect, plan and ensure that all materials and equipment are in complete readiness for service.

• Inspect all aspects of the front office and lobby environment ensuring compliance with standards of cleanliness and order. Rectify all deficiencies.

• Ensure all employees are fully trained in their job functions, and assist with onboarding of new staff.

• Review par levels of supplies and equipment. Complete requisitions to replenish.

• Anticipate guest needs and promote positive guest relations through name recognition at all times.

• Monitor and handle guest complaints.

• Ensure that all staff closing duties are complete before staff sign out.

• Update Opera system with changes.

• Complete work orders for maintenance repairs and submit to Engineering. Contact engineering for urgent repairs.

• Oversee retail inventories, including maintaining records, conducting monthly counts, audits, and enforcing inventory controls.

• Manage the retail purchasing and reordering, including the processing of invoices, in accordance with budgets.

• Utilize inventory management data systems to track information, conduct reporting and to analyze opportunities for improvement and cost savings

• Ensure appropriate and enticing visual merchandising of inventory products, and refresh as needed.

• Responsible for maintaining monthly retail summary reports & providing actionable insights during regular department meetings.

Essential qualifications

Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding. Additional foreign language preferred.

• Prioritize and organize work assignments, have timely follow up and execution.

• Have superb time management skills.

• Maintain complete knowledge of all hotel services/features and hours of operation.

• Other language, mathematical, and reasoning abilities as outlined below.

• Ability to comply with physical demands as outlined below.

• Knowledge and understanding of Atelier & Ace Culture & initiatives

• Technologically sound with Microsoft Office applications.

• Ability to compute basic mathematical calculations.

• Flexible schedule required which includes weekends and holidays.

Required education and/or experience:

Any combination of education and experience equivalent to graduation from a four year college is required. Computer program knowledge such as Word, Excel, OPERA. Minimum of 12 months of supervisory or management experience in a mid-size hotel is required.

Language and reasoning abilities:

• Ability to understand guests' service needs & requests.

• Ability to acknowledge guests' requests in a polite manner.

• Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).

• Ability to apply logical thinking and understanding to carry out written and oral instructions.

• Ability to address and solve problems involving guest and operational issues.

What we offer:

• Twelve-month hotel operation / indefinite employment contract

• Competitive salary based on experience and qualifications

• Excellent working environment in a Lifestyle Hotel

• International Brand / multinational hospitality company

• Unique location at the beautiful Athenian Riviera

• Great opportunities for career development

• Continuous training and coaching

• Supportive management and pleasant atmosphere