Key Account Support Executive

Founded in 1870, Papoutsanis SA is the biggest soap manufacturer in Greece and one of the largest producers of soap and hotel cosmetics in Europe. At its plant in the north of Athens, the largest production unit of its kind in Southeast Europe and one of the most technologically advanced in Europe, Papoutsanis produces more than 220,000,000 innovative, high-quality products annually, while exporting to more than 45 countries.

With a clear focus on sustainability and a global business network, Papoutsanis strives to continue on its strong growth track, building on four distinct strategic units: Own Brands - Hotel Amenities -Third-Party and Private Label Manufacturing - Specialty Soap Bases.

We are recruiting a Key Account Support Executive to work at our plant in Ritsona. The position reports directly to the Contract Manufacturing & Industrial Sales Manager and includes the following main responsibilities:

Key Responsibilities

·       Demand Analysis & Order Management: Analyze weekly client demand, process and manage orders, and ensure accuracy in pricing, specifications, and delivery timelines.

·       Cross-Functional Coordination: Collaborate with production, logistics, inventory, and finance teams to align internal operations with customer requirements and ensure timely deliveries.

·       Client Relationship Management: Serve as the primary operational contact for key accounts, addressing queries, complaints, and service issues professionally.

·       Customer Communication: Monitor order status and proactively communicate updates, delays, or changes to clients to maintain transparency and trust.

·       Data Maintenance & Reporting: Maintain accurate key account data and generate regular performance reports, including KPIs such as OTIF,  and complaint resolution.

·       Support for Strategic Reviews: Assist Key Account Managers with insights, documentation, and preparation for quarterly reviews and strategic meetings.

·       Business Development & Custom Projects: Support new business initiatives, coordinate special projects, and assist in the development and implementation of new products.

·       Process Improvement & Digital Initiatives: Identify service gaps and contribute to operational improvements, including support for automation and digital transformation efforts. 

Qualifications:

· Bachelor's degree in Business Administration, Supply Chain, Sales, or related field.

· 2–4 years of experience in operations, customer service, or sales support, preferably handling key accounts.

· Advanced skills in MS Excel and reporting tools.

· Strong interpersonal, communication and negotiations skills.

Preferred Skills:

· Ability to handle pressure and resolve client issues quickly.

· Ability to work with multiple tasks and tight deadlines with organizational mindset

· Familiarity with service-level agreements (SLAs), key account metrics, and contract terms.

· Problem-solving mindset and attention to detail.