Italian-speaking Customer Experience Expert

3 hours ago

Athens, Attica, Greece CBTalents Full time €25,000 - €40,000 per year

Italian-speaking Customer Experience Expert Work From Home In Greece
Join one of the worlds most trusted logistics and courier brands.
Location:
Piraeus (Work from Home available across Greece)

Monthly Salary:
1,100 + up to 100 Transportation Bonus

Salary increase to 1,150 after 36 months
Schedule:
Monday to Friday, 08:0021:00 (rotational)

Start Date:
21 November 2025
Application Deadline:
12 November 2025
About The Project
Step into the world of
global logistics excellence.
Youll represent a leading international courier company operating in
220+ countries and territories
, delivering fast, reliable, and innovative shipping solutions. Whether its express deliveries, real-time tracking, or helping businesses move goods efficiently,
youll be at the heart of it all connecting people and possibilities.
What Youll Do
As a
Customer Experience Expert
, your day revolves around providing top-tier service through
calls, emails, and back-office support
. Every interaction matters youll be the voice and problem-solver for thousands of customers across Europe.

Daily Responsibilities

  • Handle customer inquiries about pickups, deliveries, and shipment tracking (basic and complex).
  • Support billing, invoice, and claims requests with empathy and precision.
  • Guide customers through account setup and onboarding steps.
  • Assist with technical issues related to company systems.
  • Address service feature questions, complaints, and pricing inquiries.
  • Ensure all cases are managed in line with company procedures, quality standards, and performance KPIs.

Youll work with a
supportive Supervisor
for escalations and procedural questions because teamwork and learning never stop here.

What Makes This Role Stand Out

Fully Paid Training
14 working days to set you up for success.


1-week nesting period
post-training to build confidence before live calls.


Performance-based growth
upskilling opportunities to handle advanced cases.


Certification required
before going live ensuring top-notch service quality.


Monthly coaching and scorecard tracking
your performance and progress truly matter.


Part-time options available
for work-life flexibility.

What Were Looking For

  • Italian (C1) and English (B2) fluency.
  • Strong communication skills with a customer-first mindset.
  • Ability to multitask, stay organized, and adapt to fast-paced environments.
  • Comfort with technology and digital systems.
  • A positive attitude and commitment to continuous improvement.

Benefits & Perks
We make your relocation and work-life experience seamless:

Relocation Packages (Choose your plan)
1
All expenses covered:
flight, hotel stay, and real estate agency fee.

2
250 relocation allowance
+ agency fee (perfect if you already have housing).

Plus:

  • Comprehensive health insurance and employee discounts.
  • Professional growth within a world-leading, innovative company.
  • Free online Greek language courses to enhance your cultural experience.
  • Modern, inclusive workspace with break areas and relaxation zones.
  • Community events & social initiatives be part of something meaningful.
  • Proudly certified as a Great Place to Work for diversity, inclusion, and employee engagement.

Hiring Process
1 Submit your application.

2 Take a short
language proficiency test
(Italian & English).

3 Complete
interview rounds
with the hiring team.

Ready to Move Forward?
Join a company thats not just delivering parcels but delivering
careers, connections, and possibilities.
Apply today and start your next professional journey with
a global logistics leader.

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