Medical Secretary

Medical Secretariat at Tzouma Clinic

About Us

Tzouma Clinic is a leading aesthetic and medical dermatology clinic offering innovative treatments with cutting-edge technology. As part of our growth, we are looking for a Medical Secretariat to join our front desk support team in Athens, ensuring smooth communication between patients and the clinic.

Job description

The selected candidate will be the first point of contact for our patients and must deliver outstanding service while efficiently handling the clinic's daily administrative operations.

As a Medical Secretary you will:

• Respond to incoming calls and emails to efficiently schedule and confirm medical consultations, diagnostic appointments, and surgical procedures

• Oversee daily clinic opening and closing routines and manage front desk cashier responsibilities

• Provide accurate and professional information regarding treatments, services, and available products

• Prepare and update patient medical records, reports, and related documentation

• Distribute lab results and other documents to the appropriate medical personnel

• Welcome patients, identify the reason for their visit, and guide them to the appropriate team member

• Communicate with patients in a polite and empathetic manner, addressing their questions or concerns

• Support general administrative tasks such as ordering supplies and managing stock levels

• Maintain organized patient files, medical records, and all necessary clinic documentation

• Utilize office equipment and software (e.g. voicemail systems, Word, Excel, EMR tools) to generate documents such as reports, invoices, and medical histories

• Ensure strict confidentiality is upheld in all patient and clinic interactions

What you'll bring

• University degree in Business Administration, Communications or relevant field

• Ideally 1-2 years of relevant experience as a secretary in a medical/dermatological clinic or doctor's office

• Knowledge of medical terminology, medical procedures, and business practices specific to the healthcare industry is a plus

• Knowledge of Microsoft Office (word, excel), SoftOne and e-prescription is a plus

• Superior Customer Service mentality with a strong eye for the fine details

• Possess a professional, polished, poised demeanor with excellent communication skills

• Interpersonal, organizational and time management skills

• Sense of urgency along with a positive, pro-active "can-do" attitude

Benefits:

• Competitive salary package.
• Private health insurance.
• Continuous training and professional development opportunities.
• Supportive and collaborative work environment.

If you are interested in joining our team, you can send your CV to [].