On-Site Senior Technical Support Engineer
1 day ago
Στην ΚSM, έχουμε ως αποστολή μας να είμαστε ο στρατηγικός συνεργάτης των εταιρειών σε θέματα Ανθρώπινου Δυναμικού και παράλληλά να συμβάλλουμε στην επαγγελματική εξέλιξη και ικανοποίηση των στόχων των υποψηφίων.
Με γνώμονα τις θεμελιώδεις αξίες μας και μέσα από τις εξατομικευμένες πρακτικές μας, φροντίζουμε να φέρουμε κοντά τους εργαζόμενους και τις εταιρείες, δίνοντας και στις δυο κατευθύνσεις την υπηρεσία που θα συμβάλει στους στόχους και στις επιθυμίες τους, για ένα ποιοτικό και δημιουργικό μέλλον.
Στο πλαίσιο αυτό, αναζητούμε για λογαριασμό πελάτη μας
On-Site Senior Technical Support Engineer
Περιγραφή πελάτη: Κορυφαία εταιρεία παραγωγής και προμήθειας ηλεκτρικής ενέργειας στην Ελλάδα, καθώς και σε άλλες χώρες της Ευρώπης.
Ρόλος
- Παρέχει εξειδικευμένη τεχνική υποστήριξη πελατών, λύνοντας σύνθετα προβλήματα.
- Συνεργάζεται με ομάδες για υλοποίηση λύσεων & βέλτιστες πρακτικές.
- Επιδρά με την ομάδα μεταφέροντας τεχνογνωσία & εμπειρία.
- Αναλύει & ερμηνεύει τεχνικά δεδομένα, εντοπίζοντας βασικές αιτίες προβλημάτων.
- Συμβάλλει στην ανάπτυξη & τεκμηρίωση διαδικασιών τεχνικής υποστήριξης.
Requirements
Προφίλ Υποψηφίων:
Εκπαίδευση:
- Πτυχίο ή μεταπτυχιακό δίπλωμα σε σχετικό τομέα, όπως πληροφορική, μηχανική, επιχειρήσεις
Εμπειρία:
- 3+ χρόνια εμπειρίας σε θέσεις τεχνικής υποστήριξης
- Εμπειρία στην επίλυση σύνθετων τεχνικών προβλημάτων
- Γνώση και εμπειρία σε διάφορες τεχνολογίες και συστήματα
Δεξιότητες:
- Άριστες επικοινωνιακές και διαπροσωπικές δεξιότητες
- Ικανότητα ανάλυσης και επίλυσης προβλημάτων
- Ικανότητα multitasking και διαχείρισης χρόνου
- Δυνατότητα εργασίας σε ομάδα και ανεξάρτητα
- Προσανατολισμός στην εξυπηρέτηση πελατών
Επιθυμητές Πιστοποιήσεις:
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Solutions Expert (MCSE)
- Certified Information Systems Security Professional (CISSP)
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