Danish Speaking Support Centre Analyst

2 days ago


Athens, Attica, Greece Patrique Mercier Recruitment ES Full time

Patrique Mercier Recruitment ES is thrilled to announce a fantastic opportunity for a Danish Speaking Support Centre Analyst If you are a customer service enthusiast fluent in Danish, we would love to have you join our energetic team. In this role, your primary responsibility will be to assist our Danish-speaking clients by addressing their inquiries and providing effective solutions to enhance their experience with our services and products.

You will play a crucial role in building strong relationships and ensuring high levels of customer satisfaction. This is an exciting opportunity to utilize your language skills in a supportive and engaging work environment

Key Responsibilities
  • Assist Danish-speaking customers through multiple communication channels such as phone, email, and chat.
  • Identify technical issues, troubleshoot effectively, and provide prompt resolutions.
  • Guide customers on the use of our products and services, ensuring they have a thorough understanding.
  • Maintain comprehensive records of customer interactions for quality assurance purposes.
  • Work collaboratively with teammates to improve service delivery and address ongoing customer concerns.
  • Engage in continuous training to stay informed on product updates and the latest industry practices.
Requirements
  • Fluency in Danish (both written and spoken) is mandatory. Candidates should clearly specify their nationality and native language in their C.V. and/or Cover Letter.
  • Excellent communication skills paired with a strong dedication to customer service.
  • Prior experience in customer support or a similar role is advantageous, though not essential.
  • Strong technical skills and the ability to resolve issues effectively.
  • Collaborative mindset with a positive attitude and willingness to support colleagues.
  • Enthusiasm for learning and adapting to new challenges within a fast-paced environment.
  • A passion for providing a friendly and helpful experience for customers
Benefits
  • · Private Health Insurance
  • · Training & Development
  • · Extra Salaries Per Year Fully Paid Training
  • · Fully Paid Relocation Package ( flight, transfer and 4 weeks hotel )
  • · Free Greek Lessons, discounts and other perks


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