Guest Relations Agent

3 days ago

Thessaloniki, Central Macedonia, Greece SWOT Hospitality S.A Full time €25,000 - €40,000 per year

Guest Relations Agent - Monasty, Autograph Collection

SWOT Hospitality S.A

Τουρισμός / Ξενοδοχεία

Προβολή 23 θέσεων

ΘεσσαλονίκηΤοποθεσία

Θεσσαλονίκη

πριν μία ώρα

Ημ. ανάρτησης

πριν μία ώρα

Με κάποια εμπειρίαΕπίπεδο εμπειρίας

Με κάποια εμπειρία

Πλήρης απασχόλησηΤύπος απασχόλησης

Πλήρης απασχόληση

ΤουρισμόςΚατηγορία θέσης

Τουρισμός

Description

SWOT Hospitality is seeking to recruit for the

Monasty Hotel, Autograph Collection in Thessaloniki

Guest Relations Agent

About the role:

  • To be an ambassador for the hotel while acknowledging guest compliments and complaints dealing with issues by investigating and resolving the challenge to a satisfactory level ensuring the guests needs are met but also to act in the hotels best interest at all times in a realistic time span.
  • Continuously adapt the levels of service delivery, meet the guests needs, analysing guest satisfaction ratings using tracking reports and acting upon the results.
  • Build and maintain effective relationships with the guest and local community in order to optimize business opportunities for the hotel.
  • Anticipate the needs of our guests; be forthcoming with help and assistance to offer quality customer service
  • Show commitment to guests when dealing with their concerns or challenges offering feedback and a satisfactory resolution.
  • Liaise with all departments to communicate any issues within the hotel either operational or guest related which may impact the business.
  • Assist with welcome experience – rooming process/meet and greet, guest interaction – work with lobby hosts and luggage porters to maintain guest experience.
  • Able to evaluate and select among alternative courses of action quickly and accurately
Requirements
  • Track record of experience in the luxury end of the market
  • Area hotel experience and / or knowledge is highly desirable.
  • The ability to improve and maintain high service standards
  • A self-motivated, driven, results orientated, and proactive attitude is required.
  • Great communicator and a genuine people person
  • Have a sincere love for hospitality and passion for high-end service delivery, guest focused individual.
  • Hands-on approach to all aspects of the role.
Benefits
  • Dynamic, Friendly and Supportive working environment
  • Opportunities for career development within the company
  • Work with the best professionals in tourism industry
  • SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please.

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Guest Relations Agent - Monasty, Autograph Collection

SWOT Hospitality S.A

Θεσσαλονίκη

πριν μία ώρα

Με κάποια εμπειρία

Πλήρης απασχόληση

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