Hotel Operations Manager

2 days ago

Athens, Attica, Greece HOTELBRAIN Full time

Hotel Operations Manager - Mykonos

The Operations Manager will be instrumental in delivering high service standards, ensuring the commercial and operational success of the Hotel and its Team.

Responsibilities:

  • Operational Leadership: Overseeing day-to-day hotel operations, ensuring the smooth and efficient running of all departments, including front office, housekeeping, food and beverage, maintenance, and security.

  • Guest Experience: Ensuring the highest level of guest satisfaction through impeccable service, prompt issue resolution, and continuous improvement of guest experience.

  • Team Management: Recruiting, training, and supervising a skilled and motivated team. Setting performance expectations, conducting performance reviews, and fostering a positive working environment.

  • Budget and Financial Management: Following and managing the annual budget, monitoring expenses, and maximizing revenue opportunities to achieve financial goals.

  • Quality Control: Maintaining and enhancing quality standards throughout the hotel to ensure a consistent and exceptional guest experience.

  • Safety and Security: Ensuring the safety and security of all guests and staff, including emergency response procedures.

  • Guest Relations: Handling guest complaints and concerns professionally, and taking appropriate actions to resolve issues and maintain positive relationships.

  • Vendor Relations: Managing relationships with suppliers and service providers, negotiating contracts, and optimizing cost-effective partnerships.

  • Continuous Improvement: Identifying opportunities for improvement, implementing best practices, and striving for excellence in all aspects of hotel operations.

  • Compliance: Ensuring compliance with all relevant laws, regulations, and health and safety standards.

  • Reports and Documentation: Preparing and presenting regular reports to senior management, including financial reports, performance metrics, and operational updates.

Prerequisites:

The ideal candidate should possess the following qualifications:

  • Proven experience in hotel management, including a minimum of 5 years in a managerial role.

  • Strong leadership and team management skills.

  • Excellent communication and interpersonal abilities.

  • Financial acumen and experience with budget management.

  • Exceptional problem-solving and decision-making skills.

  • Knowledge of hospitality industry trends and best practices.

  • Ability to work flexible hours, including evenings, weekends, and holidays.

  • A passion for delivering outstanding guest experiences.

  • Leading by example.

Education:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.

  • Professional certifications in hotel management or related disciplines are a plus.

  • Excellent Knowledge of English.

  • Proficiency in hotel management software & PMS Systems (Webhotelier, Hotelizer, Protel, Pylon) and Microsoft Office Suite (Word, Excel, PowerPoint).

An attractive package of benefits is offered according to qualifications.

If you are interested in joining the HotelBrain Group team, please send us your CV with recent photo and any available references/recommendations.

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