French Customer Support

2 weeks ago

Athens, Attica, Greece Mercier Consultancy MD Full time

Mercier Consultancy MD is excited to offer a position for a French Customer Support Representative focusing on hospitality services in the beautiful city of Athens. In this role, you will be the key point of contact for our French-speaking clients, assisting them with their hospitality-related inquiries and ensuring a memorable experience during their stay.

Key Responsibilities

  • Provide high-quality customer support to French-speaking clients via phone, email, and chat regarding hospitality services
  • Respond to inquiries related to accommodations, reservations, and special requests, providing accurate and prompt assistance
  • Resolve customer issues and complaints effectively, ensuring high levels of client satisfaction
  • Document all interactions and maintain comprehensive records in our CRM system for ongoing service improvements
  • Collaborate with hotel and hospitality teams to enhance service delivery and customer experience
  • Stay updated on hospitality trends and service offerings to provide informed support and recommendations to clients

Requirements

  • Fluency in French (both written and spoken) is essential; knowledge of English is preferred
  • Previous experience in customer service, especially within the hospitality industry, is highly desirable
  • Strong communication skills with a focus on delivering exceptional customer experiences
  • Excellent problem-solving abilities and a proactive approach to resolving customer issues
  • Familiarity with hospitality management systems and CRM software is beneficial
  • A team-oriented mindset with the ability to work independently
  • A passion for the hospitality industry and a desire to provide outstanding service in Athens

Benefits

  • Competitive Monthly
  • Monthly Performance Bonus
  • Fully Paid Training
  • Health Insurance
  • 2 Extra Salaries Per Year
  • And Much More..

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