Senior Travel Manager

2 weeks ago

Athens, Attica, Greece Original Senses Full time €25,000 - €60,000 per year

Senior Travel Manager (Incoming) – Original Senses Greece

Original Senses Greece is a leading luxury DMC;
we think "
attitude is everything
" and if you have it, we have the training opportunities, tools, technologies and customer offerings designed to enhance your ability to plan for, sell to, and ultimately delight our extensive customer basis.

The Senior Travel Manager position involves leading, managing and inspiring a team of travel designers & operations executives, in curating personalized travel itineraries. It requires elevated organizational and managerial skills so as to build relationships of trust with team members, client/travel agents, as well as local suppliers and the entire industry. Creativity, open-mindedness, organization, empathy, listening, problem solving, and strategic thinking are paramount to efficiently performing all below responsibilities.

Requirements

  • At least
    4+ years of Managerial experience specifically in Hospitality industry
  • preferably at a DMC
  • Excellent knowledge of travel destinations within Greece
  • Fluency in English and Greek
  • Solid skills in presentation software, spreadsheets, and Microsoft Office
  • Excellent verbal and written communication skills
  • Upbeat attitude and team player
  • Critical thinking skills to resolve customer issues
  • Outstanding organizational skills and attention to detail
  • Ability to work under pressure while maintaining a high level of accuracy

Duties and Responsibilities

  • Supervise team efficiency and delegate responsibilities
  • Support, motivate and coach team members as they provide attentive, efficient service to customers
  • Curate personalized itineraries as needed
  • Conduct performance evaluations and provide feedback in accordance to company Performance Management System
  • Monitor team performance and manage schedules (annual leave etc.)
  • Participate in new member recruitment process, responsible for team's development and retention levels
  • Efficiently collaborate across teams to manage traffic
  • Monitor inquiry traffic, and ensure it is properly allocated and handled
  • Report on team production
  • Analyze information and processes, and contribute to optimizing processes and strategies
  • Ensure smooth and effective collaboration with other departments
  • Meet or exceed annual sales and profitability objectives, and assume outcome accountability
  • Increase sales through developing and maintaining a network of clients, understanding their needs, and building strong client relationships.
  • Address team member issues and concerns in a way that promotes a healthy work environment and company culture
  • Assist the team in dealing with issues, concerns and problems by offering competent advice
  • Manage issues while protecting the client as well as the agent and company interests
  • Understand "what works" in the market, and become intimately familiar with the destinations, products and services that will appeal to your customers
  • Identify potential opportunities in the local market and escalate these appropriately; contribute to strategic product development
  • Contribute to a culture of corporate loyalty, success and ongoing goal achievement
  • Collaborate with Management to develop strategies that keep the company innovative and competitive
  • As needed, travel for destination inspections, FAM trips and/or industry shows
  • Nurture and protect the corporate DNA

Job Type: Full-time / on-site

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