Account Manager

2 days ago

Athens, Attica, Greece Lastmily Full time €15,000 - €45,000 per year

Job description:

At Lastmily, we're redefining the future of last-mile delivery with our innovative, AI-powered delivery management platform. Our solutions tackle real-world logistics challenges, streamline operations, and create exceptional customer experiences for businesses around the globe. As a growing and dynamic company, we offer ample opportunities for learning, professional development, and career growth—all within a fun, collaborative environment where your ideas and contributions truly matter.

We are now hiring for:

Account Manager

As an Account Manager at Lastmily, you will play a crucial role in ensuring our customers have a seamless experience from onboarding through to day-to-day operations. You will work closely with customers to understand their needs, assist with the implementation of our solutions, and provide ongoing support to ensure they achieve maximum value from our platform. This role is ideal for individuals with experience in the logistics and supply chain sector, though those with a strong interest in these fields are encouraged to apply.

Role and Responsibilities:

  • Support customers throughout the onboarding process, ensuring a smooth transition and successful adoption of our platform.
  • Provide ongoing support for day-to-day customer operations, answering questions, resolving issues, and offering guidance on best practices.
  • Build and maintain strong relationships with customers, acting as the main point of contact for their needs.
  • Understand customer business goals and challenges to ensure our platform is meeting their expectations and delivering value.
  • Collaborate with the product and development teams to relay customer feedback and suggest improvements.
  • Help customers navigate the platform, optimize its usage, and ensure they are maximizing their investment in Lastmily's solutions.
  • Track customer performance and success metrics, providing regular updates and recommending actions where necessary.
  • Identify opportunities for upselling and expansion, ensuring that customers are aware of the full range of features and solutions available.

What we offer:

  • Your birthday off to celebrate the way you want.
  • Annual performance-based bonus.
  • Flexible working hours and remote-friendly options.
  • Opportunities for growth and learning through mentorship, training, and workshops.
  • A supportive, fun, and collaborative work environment.
  • Regular team-building events and activities to foster connection.
  • Access to the latest tools and technology to help you excel in your role.

Requirements:

  • Experience in the logistics, supply chain, or a related sector is preferred, but not required.
  • Strong communication skills and a customer-first mindset.
  • Proven ability to manage multiple accounts and prioritize customer needs.
  • Organized and detail-oriented, with the ability to handle various tasks simultaneously.
  • Comfortable using software platforms and managing customer relationships.
  • Ability to build long-lasting relationships and deliver high-quality service to clients.
  • Proactive problem-solving skills and the ability to take initiative.
  • If that sounds like you and you're ready to be part of a growing company, we'd love to meet you. Join us at Lastmily and help us redefine what's possible in last-mile delivery.

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