Finnish Speaking Customer Support for Social Media

1 day ago

Thessaloniki, Central Macedonia, Greece Patrique Mercier Recruitment By Nellie Full time

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exciting job opportunities. We are currently seeking a Finnish Speaking Customer Support Representative for Social Media. This role is ideal for individuals who are enthusiastic about social media and customer service and wish to assist Finnish-speaking clients in navigating their social media inquiries and issues.

Responsibilities
  • Provide outstanding customer support to Finnish-speaking clients through social media platforms, handling inquiries and resolving issues promptly.
  • Assist customers with questions about product features, account management, and user experience on social media applications.
  • Monitor social media channels for customer feedback and engage with users to enhance their experience.
  • Document customer interactions accurately and track issues to ensure proper follow-up.
  • Collaborate with marketing and product teams to address customer needs and report on social media trends.
  • Stay updated on the latest social media trends, platform updates, and policies to provide knowledgeable assistance.
  • Gather feedback from customers to support improvements in service quality and product features.

Requirements

  • Fluency in Finnish and English, both written and spoken.
  • Previous experience in customer support, preferably in social media or digital communication.
  • Strong understanding of social media platforms and their functionalities.
  • Excellent communication skills with a focus on providing a positive customer experience.
  • Detail-oriented with the ability to manage multiple inquiries simultaneously.
  • Proficient in using social media management tools and CRM systems.
  • Ability to work flexible hours, including evenings and weekends when necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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