Dutch Customer Service

2 weeks ago

Athens, Greece Speakit Full time

Are you looking for a new job opportunity within an international company where you can grow and make use of your skills? Do you have team-leading experience managing customer support teams?

If the answer is yes, please keep reading

Responsibilities:

  • Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
  • Continually review and monitor work performance of all Advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
  • Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
  • Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
  • Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
  • Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
  • Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
  • Ensure appropriate actions are taken to improve client satisfaction survey scores.

Requirements

  • Native our proficient Dutch (C2) (mandatory)
  • Advanced level of English (at least C1) both verbal and written (mandatory)
  • Minimum of 12 months of call center experience preferably as Team Manager or product specialist
  • Evidence of effective interpersonal, coaching, and leadership skills
  • Excellent telephone, keyboard, verbal and written communication skills
  • Logical and objective approach to call assessment
  • Ability to organize and prioritize, set priorities and multi-task
  • Office based position in Athens, Greece

Benefits

  • Competitive remuneration package, including salary and bonus
  • Fully paid training
  • Permanent contract
  • Support with paperwork (afm-amka)
  • Private healthcare
  • Continuous learning/development opportunities
  • Competitive career opportunities
  • A safe, friendly, diverse, supporting and technological company
  • International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
  • Fitness room in our premises & Personal Trainer

  • Dutch-Speaking Team Leader Customer Service

    2 days ago

    Athens, Greece Best Hire Full time

    Dutch-Speaking Team Leader Customer Service | Relocation to Greece | Competitive Salary Package Are you an experienced team leader with a background in customer service? Do you speak Dutch fluently and want to take on a new leadership challenge abroad? We are currently hiring a Dutch-speaking Team Leader for a fast-growing customer support project based in...

  • Dutch Speaking Customer Service Representative

    2 weeks ago

    Athens, Attica, Greece beBeeCustomerService Full time €1,300 - €4,150

    We are seeking Dutch-speaking Customer Service Agents for a remote role in Greece, no prior experience is required. This is an excellent opportunity to start your career from the comfort of your home.The successful candidate will be responsible for providing exceptional customer service to our clients via phone or email. As a member of our team, you will...

  • Dutch Client Service Representative

    2 weeks ago

    Athens, Attica, Greece beBeeCustomer Full time €1,800 - €2,500

    Job Description:">Dutch Customer Service Specialist: We are looking for a highly motivated and experienced customer service professional to join our team. As a Dutch customer service specialist, you will be responsible for providing exceptional customer experience through various communication channels.">Key Responsibilities:">">Handle incoming user requests...

  • Dutch Customer Service Associate

    2 weeks ago

    Athens, Greece Speakit Full time

    Are you a Dutch speaker? Do you love communicating with people and provide them with solutions? We are looking for Dutch Customer Service Associates to work for an e-shop in the Netherlands that offers general merchandising products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening and DIY. Pack your bags for...

  • Customer service representative

    4 days ago

    Athens, Greece Cbtalents Full time

     We are looking for enthusiastic and customer-focused individuals to join our international team in Greece. As a Customer Service Representative, you will provide support to our clients across Czech, Dutch, and French speaking markets. You will be the first point of contact for our customers, assisting with inquiries, resolving issues, and ensuring a high...

  • Customer service position for Czech

    4 days ago

    Athens, Greece Cbtalents Full time

    We're Hiring: Customer Service Representative Dutch / German / Czech Speakers Location : On-site / Hybrid / Remote- Athens - Greece Type: Full-timeLanguages Required: Native or fluent in Dutch, German, or Czech + good command of English We are looking for a motivated and customer-oriented Customer Service Representative to join our multilingual support...

  • Customer Service Ambassador

    2 weeks ago

    Athens, Attica, Greece beBeeCustomerService Full time €2,500 - €3,500

    Customer Service AmbassadorWe are seeking a highly motivated and customer-centric professional to join our team in {location}, {country_code}. As a Customer Service Ambassador, you will be the primary point of contact for our clients, providing exceptional support via phone, email, and chat.Key Responsibilities:Provide top-notch customer service, ensuring...

  • Dutch Speaking Customer Service Agent

    2 weeks ago

    Athens, Attica, Greece beBeeSupport Full time €18,000 - €25,000

    Customer Support Representative OpportunityWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. As the first point of contact for our customers, you will be responsible for delivering exceptional service through various channels, including phone, email, chat, and social media.Key...

  • Greek Customer Service Representative

    2 weeks ago

    Athens, Attica, Greece beBeeCustomer Full time €2,500 - €3,500

    Are you ready for a new challenge in customer service?Our organization is seeking a talented Dutch Customer Specialist to join our team in Greece.The successful candidate will be the first point of contact for customers, providing friendly and efficient support through various channels. Responsibilities will include assisting with account-related queries,...

  • Dutch Ticketing Expert

    2 weeks ago

    Athens, Attica, Greece beBeeDutchConsultant Full time €35,000 - €55,000

    We are seeking an exceptional Dutch Language Consultant to join our team in the online ticketing sector.Job DescriptionThe successful candidate will be responsible for delivering top-notch service to our Dutch-speaking clients, guiding them through our ticketing solutions and ensuring they have the necessary tools to enhance their event management and...