Commercial Business Intelligence Analyst

About us

Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.

Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.

• One of the highest-rated global transportation companies with a rating of 4.9/5 stars.
• Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.
• Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.
• Over 2.5 million happy travellers every year.

If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.

The Team

We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn't join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a "pay it forward" mentality, but with big and bold goals.

As a Commercial Business Intelligence Analyst, you will play a pivotal role in driving commercial strategy, data analytics, and expansion planning. This role combines business insights with data-driven decision-making to steer the company's growth. You will analyse city and country-level performance, collaborate on actionable recommendations, and develop analytical models to identify optimal expansion opportunities for Welcome Pickups.

You will co-own commercial reporting, forecasting, and analytics while supporting the CCO in the Commercial Expansion Network strategy. This involves leveraging internal and external data to determine new market opportunities and advising stakeholders on priorities. Acting as a trusted advisor, you will collaborate with management to align data insights with broader commercial objectives, ensuring seamless coordination and execution across teams.

Responsibilities

• Commercial Analytics: Lead reporting and analytics efforts to enable data-driven decisions. Analyze country- and city-level performance to identify trends, opportunities, and challenges. Collaborate with internal stakeholders to create actionable, system-oriented solutions using tools like Power BI, HubSpot, and Data Studio.
• Expansion Analytics: Support with the Commercial Expansion Network strategy by analyzing internal performance data and third-party market intelligence. Build robust frameworks to assess market potential for new cities and countries. Provide actionable recommendations for expansion priorities based on revenue potential, operational feasibility, and strategic alignment. Develop and maintain a repository of expansion data to guide decision-making.
• Project Management: Coordinate multiple commercial projects as requested, from modeling and planning to implementation. Ensure alignment with company goals and timely delivery of projects.
• Sales Steering: Guide commercial teams toward optimal actions using data insights and progress reports. Identify blockers in commercial execution and escalate them to management with actionable solutions.
• Forecasting & Planning: Develop commercial forecasting models in collaboration with the commercial analytics team and the CCO. Monitor performance against targets and provide recommendations for adjustments.
• Stakeholder Collaboration: Coordinate with cross-functional teams to prioritize business needs and translate them into actionable plans. Work directly with business unit leaders to configure and administer systems (e.g. Preset, Power BI). Collaborate with commercial and operations teams to support and guide them in taking action points derived from performance insights.

Requirements

• Bachelor's degree in Business, Data Analytics, Statistics, or a related field.
• Minimum 2 years in business intelligence, commercial analytics, or a similar role.
• Proficiency in data analysis and visualization tools such as Power BI, Data Studio, or Tableau. Familiarity with tools like HubSpot is a plus.
• Proven ability to develop and implement forecasting models.
• Strong analytical thinking with the ability to interpret complex data and transform it into actionable insights.
• Demonstrated success in managing projects from planning to execution.
• Excellent verbal and written communication skills in English. Ability to explain complex concepts with clarity to diverse audiences.
• Strong interpersonal skills with experience working across teams and geographies.
• Capable of operating independently with a strong sense of ownership and accountability.
• Thrives in a fast-paced, evolving environment with an ability to adjust to shifting priorities.
• High level of accuracy and focus in all work outputs.
• Familiarity with the travel and hospitality industry is a significant advantage.
• Comfortable with digital tools, platforms, and technologies.
• Friendly, proactive, and solution-oriented with a positive and upbeat approach.

Benefits

• Hybrid Work from Office / Home work policy
• Private Health Insurance Plan
• Vibrant and fresh work environment at the center of Athens
• The tools you need to successfully perform your daily tasks
• The unique opportunity to join "the next big thing" at the ground level