Inside Sales Officer

4 days ago

Athens, Attica, Greece Euronet – EFT Segment Full time

Euronet seeks to employ a dynamic and self-motivated Inside Sales Officer, to join our Sales and Business Development team, within Euronet Merchant Services.

The successful candidate will be based in Athens and will be reporting to the Remote Business Development Manager.

This role offers the opportunity to promote, train and support business owners and/or their employees over the phone in the effective use of Dynamic Currency Conversion (DCC), helping businesses maximize its benefits for them and improve customer experience.

(Euronet Merchant Services Greece (epay): Overview | LinkedIn)

Λύσεις αποδοχής ηλεκτρονικών πληρωμών epay )

Are you interested to join the fastest Merchant Services provider in Greece?

Then this is your opportunity with us 

KEY RESPONSIBILITIES:

  • Promote DCC services and provide remote support via phone for small and medium-sized merchants.
  • Train staff (cashiers and terminal operators) over the phone on best practices for DCC usage.
  • Share best practices to help merchants optimize DCC service and improve transaction efficiency.
  • Engage in cross-selling and upselling activities to promote additional services and enhance merchant relationships.
  • Activate and animate merchants, encouraging them to use our services more actively.
  • Assist with the daily operations of the CRM system, ensuring that all data and merchant interactions are accurately recorded and managed.

Requirements

GENERAL REQUIREMENTS:

  • University degree in Business Administration, Economics, Marketing or in another field.
  • 2-4 years of experience in contact centers (outbound) or payments is a strong plus.
  • Prior knowledge of Gift Card, Prepaid, Issuing, Acquiring products will be considered a plus.
  • Familiarity with CRM systems and the ability to upload files, manage data (importing/exporting files, data validation, and cleaning), and generate custom reports.
  • Basic Excel skills for data manipulation, creating charts, and running formulas.
  • Basic SQL knowledge is a plus for advanced data querying and reporting is a strong plus.
  • Fluency in English both verbal and written.
  • Eligible to work in the EU on a full-time permanent basis without the need for employer sponsorship.

COMPETENCIES:

  • Strong communication skills and the ability to engage and train merchants remotely.
  • Multitasking and time-management skills.
  • Self starter with ability to 'open doors' and goal-oriented, with a drive to upselling and cross-selling additional payments services.
  • Customer orientation and business understanding, with ability to communicate effectively with client contacts at all levels.
  • Ability to work independently, as well as in a team.

Benefits

  • Work in dynamic, fast-paced, international environment.
  • Excellent career prospects within a dynamic and multinational organization with leading position in the market and ambitious expansion plans.
  • Access to comprehensive training programs and ongoing support.
  • Engaging and collaborative workplace culture. 

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