Sales Representative

# One Group | One Power

ELPEDISON is the first independent energy utility in Greece, and a leader in providing outstanding and innovative energy solutions. We operate with enthusiasm in what we do and we pride ourselves of offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our headquarters in Athens, to incite our new digital transformation program. If you are skilled in data management, data science, advanced analytics, technology project management, or related fields, this can be a big opportunity for YOUR career.

ELPEDISON, with its two privately-owned power plants in Thisvi (Voiotia) and Thessaloniki, with a total installed capacity of 820 MW, uses natural gas as fuel and ensures a clean and continuous electricity flow, based on a highly environmentally-friendly power generation process.

We are currently looking for a Sales Representative in our Elpedison Store at Kifisia to be responsible for the day-to-day in store activities concerning the acquisition of new customers, customer service and bill payments of existing customers, in retail store.

What will you do:

• Reach and exceed personal and store sales targets and KPI s.
• Present, promote and sell the company's products, services and special offers.
• Remain up to date with the competition 's products & services.
• Answer customers' questions about products and services.
• Cross and upsell products and services at every given opportunity.
• Know and apply the data protection laws when and where relevant.
• Prepare sales contracts and monitor the contract procedure.
• Proactively identify areas of improvement and suggest promptly them to your seniors.
• Identify and assess customers' needs to achieve satisfaction
• Handle customer complaints, and provide appropriate solutions and alternatives
• Follow the Company's communication procedures, guidelines, and policies
• Handle and carefully respond to customer inquiries, by providing excellent customer service through active listening
• Aim to resolve issues end to end
• Provide customer feedback to the Store Manager.
• Be responsible for the upkeep of the store in terms of display, stock and general upkeep, and opening and closing procedures.
• Carry out in a proactive manner varied tasks that will be assigned.
• Use the various IT systems according to the company's procedures.
• Participate actively in regular training and coaching sessions.

What you need to be successful:

• A bachelor degree in Business or Social Sciences
• At least 2 years experience in retail Sales, preferably in services
• At least 2 years experience in Customer service
• Excellent use of Microsoft Office
• Familiarity with CRM systems and practices
• Strong contact handling skills and active listening
• Familiarity with customer behavior principles.
• Ability to multi-task, prioritize, and manage time effectively
• Excellent communication and interpersonal skills
• Responsibility and consistency
• Sales skills, initiative and effectiveness
• Customer orientation and ability to adapt/respond to different types of characters
• Team spirit and positive mental attitude

Our offer to you:

• Competitive salary
• Performance-based variable pay
• Ticket restaurant card
• Transportation reimbursement
• Private Health Insurance coverage
• Pension Scheme
• Home electricity and natural gas discount
• Continuous learning & upskilling opportunities and access to our premium online training platform
• Hybrid Working
• One extra day of paid time off
• Reimbursement for your athletic activities
• Unlimited fruits and snacks at the office

Elpedison S.A. will keep your personal information for a period of 2 years from the submission date, after which we will delete your personal data. Elpedison S.A. has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.

For more information regarding the processing of your personal information and exercising your rights, please read the ELPEDISON Privacy Policy.