Call Center Operations Manager

3 days ago

Athens, Attica, Greece CQS SA Full time

Are you a dynamic leader passionate about optimizing operations and driving exceptional customer experiences? CQS S.A., is seeking a high-caliber Call Center Operations Manager to join our rapidly growing team.

At CQS, we're not just a service provider; we're a strategic partner dedicated to creating and maximizing value for our clients. We thrive on quality, flexibility, and a relentless focus on client success, continuously evolving to meet the demands of a dynamic market. If you are ready to lead with vision and make a tangible impact in a people-oriented and forward-thinking environment, this is your opportunity.

Position Brief:

The position reports to the Chief Operations Officer. Key activities and responsibilities include:

  • Coordinating daily activities and optimizing working schedules on a per-project basis, with continuous monitoring of effectiveness.
  • Initiating and overseeing actions to guarantee the provision of consistently high-quality CRM services to our valued clients.
  • Building robust relationships across all levels of the organization and externally to mobilize resources effectively and achieve strategic objectives.
  • Driving growth and achieving sales targets by leveraging CQS's unique value propositions.

The Candidate:

  • A University Degree in Business Administration, with a postgraduate degree highly preferred.
  • A proven business development and management track record within the Call Center industry, including at least 5 years of significant staff management experience.
  • Exceptional strategic and analytical thinking abilities, coupled with excellent communication skills to articulate vision and foster collaboration.
  • A solid understanding of reporting and budgeting procedures, ensuring operational efficiency and accountability.
  • Ability to anticipate future business trends, technology developments, and market expectations, translating them into new business opportunities.
  • Fluency in English.
  • Proficiency in MS Office Suite.

What We Offer:

  • A competitive remuneration package that recognizes your expertise and contributions.
  • Outstanding career opportunities within a dynamically growing company where innovation is encouraged.
  • A supportive and friendly working environment, where your professional development is a priority.

Send your CV today and become a part of the CQS success story

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