German Speaking CS for Virtual Reality

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a German Speaking Customer Support Representative for our Virtual Reality (VR) & Augmented Reality (AR) Department. We are looking for enthusiastic individuals who are passionate about cutting-edge technology and dedicated to providing exceptional customer support to clients using VR and AR applications.

Responsibilities
  • Assist German-speaking customers with inquiries related to VR and AR products and services via phone, email, and chat.
  • Provide technical support and troubleshooting guidance to enhance the user experience with VR and AR applications.
  • Clearly explain product features, functionalities, and best practices to customers.
  • Collaborate with the technical team to resolve customer issues efficiently and improve service delivery.
  • Document customer interactions, feedback, and issues accurately in the CRM system for future analysis.
  • Stay informed on the latest developments in VR and AR technology to provide accurate and relevant information to customers.
  • Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

  • Fluency in German and English, both written and spoken.
  • Experience in customer service, ideally in technology, gaming, or related fields.
  • A strong interest in Virtual Reality and Augmented Reality technologies.
  • Excellent communication and problem-solving skills.
  • Ability to explain complex technical concepts in a clear and concise manner.
  • Proficient in using CRM software and standard office applications.
  • Willingness to work flexible hours, including evenings and weekends, as required by the business needs.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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