Italian Customer Support in Greece

2 weeks ago

Athens, Greece Cross Border Talents Full time

Looking for a New Beginning? Make the Move to Gorgeous Greece and Embrace Its Lifestyle, Culture, and Career Opportunities

We’re seeking a dedicated and customer-oriented Customer Support to join our enthusiastic and growing team. If you thrive in energetic environments, enjoy helping others, and have a knack for solving problems, this could be the ideal role for you.

Role Overview:

As a Customer Support, you'll be the first point of contact for customers, offering responsive and professional support through phone, email, chat, and social media. Your goal will be to assist with account management, payments, and technical issues—ensuring every interaction is positive and effective.

Key Responsibilities:

  • Deliver outstanding customer service across all communication platforms

  • Help users with account setup, access issues, payment concerns, and basic troubleshooting

  • Act as a dependable and empathetic resource, especially for customers in the sports sector

  • Address inquiries and feedback with professionalism and care

  • Build lasting customer relationships through clear and compassionate communication

  • Follow internal guidelines to ensure consistent, high-quality service

  • Contribute ideas and insights to enhance support processes and the overall user experience

Requirements:

  • Fluent in Italian (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Greek Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
  • Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

  • Remote Work: Enjoy the flexibility of working from home

  • Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect

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