French, Italian

2 weeks ago

Athens, Greece Cbtalents Full time

Now Hiring: French, Italian & Spanish-Speaking Customer Service Representatives Remote in Greece
Work Location: Remote (based in Greece)
Languages Required: French (C1), Italian (C1), or Spanish (C1) + English (B2+)
Start Date: ASAP

Are you passionate about creating a safer and more inclusive online space? Do you have a natural talent for communication and problem-solving? If so, we invite you to join a dynamic international team as a Customer Service Representative

Your Responsibilities

As part of our Trust & Safety support team, you will:

  • ️ Assist users with empathy and professionalism, ensuring high-quality support.

  • Gain deep knowledge of platform guidelines, community standards, and internal policies.

  • ️ Make thoughtful and fair decisions to support a positive user experience.

  • ️ Maintain a warm and respectful tone in all written and verbal communication.

  • Investigate account issues, review user reports, and moderate sensitive content.

  • Share ideas to improve processes and enhance the customer experience.

  • Identify behavioral trends and help refine internal procedures.

  • ️ Review flagged content with care, accuracy, and discretion.

  • Contribute to ongoing improvements in operational efficiency and quality.

What Were Looking For

  • Language Proficiency: Fluency in French, Italian, or Spanish (C1), and strong English (B2+).

  • Analytical Thinking: Ability to assess complex situations and apply policy appropriately.

  • Education: High school diploma required; higher education or military experience is a plus.

  • Experience: Previous customer service, moderation, or BPO experience is an advantage.

  • Cultural Awareness: Sensitivity to social norms and digital behavior across different regions.

  • EU citizenship or valid Greek residency

Why Join Us?

At the core of our work is a deep commitment to community and digital well-being. As part of our team, you'll help create positive, respectful, and safe experiences for users around the world.

If you are empathetic, detail-oriented, and ready to make a difference in the online space we want to hear from you

Apply today and be part of a mission to shape a better digital world.

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