English Speaking Customer Advisor

Launch Your Customer Service Career in Vibrant Athens

Are you a highly motivated and customer-focused individual with excellent English communication skills? Do you thrive in a dynamic, in-person team environment and enjoy helping people? We're seeking an energetic English-Speaking Customer Advisor to join our team in Athens, Greece, and become a vital part of our dedicated service operations

We are a leading international service provider, partnering with a prominent brand known for its home improvement products and services. Our Athens office is a thriving hub, committed to delivering exceptional support to our customers. This is an outstanding opportunity to build or grow your career within a supportive and engaging atmosphere.

Your Mission as a Customer Advisor

As an English-Speaking Customer Advisor, you'll be the primary point of contact for our customers. Your main goal will be to address their inquiries promptly and professionally, ensuring a positive and seamless service experience.

Your key responsibilities will include:

• Front-Line Customer Support: Handle incoming inquiries via phone, email, and chat from customers, providing accurate information and effective solutions regarding products, services, orders, and general assistance.
• Query Resolution: Efficiently address and resolve customer issues, ranging from product information and order tracking to troubleshooting common problems and handling complaints with empathy and professionalism.
• Information Management: Accurately document all customer interactions, issues, and resolutions in our CRM system, maintaining detailed and organized records.
• Process Adherence: Follow established procedures and guidelines to ensure consistent service quality and efficiency.
• Product & Service Knowledge: Continuously learn and stay updated on product features, service offerings, and company policies to provide comprehensive and reliable information to customers.
• Feedback & Improvement: Proactively identify trends in customer inquiries or recurring issues and provide valuable feedback to improve processes and customer satisfaction.

What We're Looking For

To excel in this role, you'll need a customer-first mindset and strong communication abilities:

• Language Fluency: Excellent (C1-C2) English communication skills are essential, both verbal and written, with a clear and articulate speaking style.
• Customer Service Orientation: A genuine passion for helping people and a strong commitment to delivering exceptional customer experiences.
• Communication Skills: Strong interpersonal skills with the ability to build rapport quickly, listen actively, and explain information clearly and concisely.
• Problem-Solving Skills: An analytical mindset with the ability to diagnose issues, find solutions, and guide customers through steps effectively.
• Technical Aptitude: Comfortable learning and navigating various IT systems and tools.
• Adaptability: Ability to manage multiple tasks, prioritize effectively, and thrive in a fast-paced environment.
• Prior Experience: Previous experience in a customer service, call center, or administrative role is a strong plus, but it is not a strict requirement. We value potential, a positive attitude, and a willingness to learn
• Local Candidate: This is an on-site role, so candidates must be currently residing in or willing to relocate to Athens at their own expense. No relocation package is offered for this specific position.

What We Offer

Joining our team means becoming part of a forward-thinking company that values its people and invests in their success. We're proud to offer:

• Competitive Salary: A rewarding compensation package that recognizes your skills and dedication.
• Comprehensive Benefits: Including health insurance, life insurance, and many more perks designed to support your well-being.
• Full On-Site Experience: Work fully on-site in our modern Athens office, fostering strong team connections, direct collaboration, and a vibrant office culture.
• Career Growth: Significant opportunities for continuous professional development, training, and long-term career progression within our expansive network. We are deeply committed to investing in our employees' futures and helping you grow into future roles.
• Dynamic Culture: Be part of a vibrant, multicultural team that values teamwork, innovation, and a positive, encouraging work atmosphere.

Your New Home Base: Athens, Greece

This role is located in Athens, Greece, a historic and vibrant city offering a unique blend of ancient culture and modern dynamism. You'll enjoy working in our comfortable, well-equipped office facilities.

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