
Bilingual French and English Customer Advisor
4 days ago
Your Role as a Customer Advisor:
- Respond and record consumer inquiries/questions raised through free phone lines for customers;
- Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
- High School Diploma or Higher
- Native/Fluent French; C2
- Good level of English, C1;
- Writing speed: 20 words per minute
- Active Listening
- Good Problem Solving Skills
- Strong troubleshooting skills
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