Work & Travel in Portugal

1 week ago

Athens, Greece FH Collective Academy Full time

We're Hiring: ARC Support Specialist
Location: Lisbon, Portugal (Remote + Relocation Support)
Accommodation Provided | International Applicants Welcome

Looking for a dynamic career in a multicultural environment? Join as an ARC Support Specialist and be part of a global team committed to delivering outstanding customer service for one of the worlds leading brands.

Your Role:

As an ARC Support Specialist, you'll support customers throughout their order journeyfrom purchase to delivery and beyond. You will:

  • Handle inquiries related to orders, shipping, payments, refunds, and returns

  • Communicate with customers, carriers, financial institutions, and internal teams

  • Work with sensitive data, complying with PCI and GDPR standards

  • Resolve complex issues using internal knowledge bases and escalate when needed

  • Ensure a seamless customer experience with professionalism and care

What Were Looking For:

  • Fluent English (C1, written and spoken)

  • Attention to detail & high level of accuracy

  • Problem-solving mindset with strong decision-making skills

  • Customer-focused and team-oriented attitude

  • Ability to work under pressure and meet deadlines

  • SAP or back-office experience is a plus (but not required)

What We Offer: Compensation & Benefits:

  • Christmas Allowance (monthly): 86.00

  • Holiday Allowance (monthly): 86.00

  • Meal Allowance: 154.00/month (tax-free meal card)

  • Total Compensation:

    • With Company Apartment: 1,620.50/month

    • Without Apartment: 1,420.50/month

  • Health insurance from day one

  • Paid training (1520 working days)

  • Performance bonuses depending on targets

Accommodation & Relocation Support:

  • Company-rented furnished apartments (utilities included) for the first 14 months

  • Bed linens, kitchen equipment & internet provided

  • Eligibility: Applicants living more than 100 km from Lisbon

  • Remote work option available with company equipment provided

  • Occasional in-office presence may be required depending on project needs

Working Hours:

  • Full-time (40 hours/week) on rotating shifts

  • Hours: MondaySunday between 07:00 and 00:00

  • Overtime may be required during high-volume periods

  • 22 vacation days/year (after the first calendar year)

  • Holiday & Christmas bonuses paid monthly

Ready to Launch Your International Career?

Apply now and start your journey in Portugal with one of the worlds most recognized customer experience companies. Work with purpose, grow with global professionals, and experience the lifestyle of Lisbon

#CustomerSupport #ARC #RemoteJobs #PortugalJobs #Teleperformance #WorkAbroad #GlobalCareers #LisbonLife #JoinOurTeam #RelocationJobs #CustomerSuccess

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