Remote Junior Customer Support Representative

3 days ago


Thessaloniki, Greece Cross Border Talents Full time
Key Responsibilities
  • Handle customer inquiries via phone, email, and chat, providing professional, accurate, and timely responses.
  • Assist customers with product-related questions, issues, and troubleshooting.
  • Provide technical support when necessary and escalate complex inquiries to the appropriate departments.
  • Maintain customer records and document interactions in the CRM system.
  • Strive to meet and exceed customer satisfaction and performance targets.
  • Contribute to continuous improvement in customer service processes and workflows.
Qualifications & Skills
  • Language Skills: Native or fluent in Italian; proficiency in English (B2 or higher).
  • Strong communication skills and a positive, customer-first attitude.
  • Ability to handle customer inquiries with patience, empathy, and professionalism.
  • No prior experience required – comprehensive training will be provided.
  • Basic computer skills and ability to work with customer service tools and software.
  • A team player with a proactive approach to learning and problem-solving.
Why Join Us?
  • Begin your career in customer support with a comprehensive training program.
  • Enjoy working in a vibrant, multicultural environment in Athens.
  • Competitive salary and benefits package.
  • Opportunities for career growth and development within the company.
  • Be part of a supportive, friendly, and professional team.


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