Customer Service withGerman

3 days ago

Athens, Greece CBT Full time

Location: Athens, Greece (Remote Work Available)
Languages: Native German + English (Intermediate, B2)

About the Opportunity:

Be part of the team driving Germanys premier free loyalty program and largest multichannel marketing platform As a German-speaking Customer Support Specialist, youll engage with customers collecting loyalty points for both online and in-store shopping. Customers can redeem these points in a reward store, convert them into vouchers, contribute to donations, or even transfer them into Lufthansa Miles&More. A mobile app further enhances ease of use, offering customers a seamless and rewarding experience.

Working Hours:

  • Days: Monday through Saturday

  • Shift Rotation: 9:00 am to 9:00 pm

Benefits and Compensation:

  • Monthly Salary: 1,150 EUR (paid over 14 months)

  • Performance Incentive: Monthly 10% bonus based on performance

  • Meal Benefit: 3 EUR /day for the first year, increasing to 6 EUR /day after 12 months

  • Healthcare: Comprehensive private insurance

  • Additional Perks: On-site gym, wellness activities, and a rooftop cinema with Acropolis views

Requirements:
  • Skills:

    • Strong verbal communication with active listening

    • Customer-oriented approach and flexibility to interact with diverse personalities

  • Attributes: Positive problem-solver with a passion for delivering superior customer experiences

Responsibilities:
  1. Customer Service:

    • Handle incoming calls and manage back-office support efficiently

    • Anticipate and address customer needs with accuracy and empathy

    • Build trusting relationships through engaging, effective communication

  2. Quality of Service:

    • Maintain accurate, complete service delivery in line with company standards

    • Meet both individual and team goals, striving for top-tier customer satisfaction

    • Keep organized, up-to-date customer records and process documents

  3. Communication Standards:

    • Offer professional customer service through phone and email channels, aiming to resolve issues on the first contact

    • Comply with established communication practices, protocols, and company guidelines

Contract:

Fixed-term with potential for extension based on performance

Apply now and be a part of Germanys most dynamic loyalty program in a vibrant Athens setting


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