Front Office Agent

1 day ago

Athens, Attica, Greece Okupa Full time

Key Responsibilities

  • Welcome and greet guests providing a friendly and courteous service.
  • Ensure correct billing arrangement is provided according to hotel policies and procedures.
  • Receive and handle payments, check-in & check-out procedures.
  • Manage the reservations and provide information about the hotel, available rooms, rates and facilities.
  • Answer incoming calls, processes booking by telephone and email correspondence.
  • Record and ensure the accuracy of guest information through guest experience app.
  • Provide information to guests about amenities, area and venues.
  • Arrange pickup and drop off services for guests at the time of their arrival and departure.
  • Address customer complaints and escalate to the Front office manager when needed.

Requirements

  • Minimum 2 years' experience in a relevant position.
  • General education degree or international equivalent required. College degree preferred.
  • Excellent command of the English language, both spoken and written.
  • Knowledge of hotel systems such as PMS, POS and computer applications - software programs.
  • Additional language would be considered an extra asset.
  • Follow all relevant Health & Safety department regulations.
  • Ability to work on rotating shifts including nights

Personality Competencies

  • Happy, positive and friendly.
  • Young, dynamic and self-motivated.
  • Enthusiasm to develop skills and knowledge.
  • Adaptable to change and willing to embrace new ideas and processes.
  • Ability to work unsupervised and deliver quality work.
  • Good organizational and multitasking abilities and attention to detail.
  • Excellent communications, problem-resolution abilities and customer care skills.
  • A team player with a positive can-do attitude and a hands-on, results-driven approach.

What We Offer

  • Competitive salary and benefits.
  • Career development opportunities.
  • An excellent and dynamic working environment.
  • All year-round job position.
  • Opportunity to be part of a unique project.

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