Online Community Advocate

3 days ago

Athens, Attica, Greece beBeeContentReviewer Full time €104,000 - €130,878
Job Overview:
As a Content Reviewer, you will play a vital role in ensuring the online community has a positive and safe experience. You will be responsible for reviewing and categorizing social media content based on specific guidelines.

We are looking for talented individuals with great Portuguese and English skills who can work independently with limited supervision. If you have excellent verbal and written skills in Portuguese, very good English knowledge, and exceptional communication and soft skills, as well as problem-solving skills, we encourage you to apply.

The ideal candidate will have a solid understanding of Windows Operating Systems, internet applications, and MS Office. They will also have attention to detail and be able to distinguish self-beliefs from moderated content and policies. A positive and proactive attitude, with a desire for applying continuous improvement processes, is essential.

Responsibilities:
  • Review and categorize social media content based on specific guidelines.
  • Ensure that all information uploaded by users follow the guidelines based on client's policies.
  • Make well-balanced decisions to be an effective advocate for the online community.
  • Ensure high quality and safe experiences for both people and businesses.
  • Apply a content policy to digital content and execute handling procedures with consistency.
  • Assist customers via chat, email or phone (depending on the project).
  • Identify inefficiencies in workflows and suggest solutions.
  • Follow company and client procedures and guidelines.

Requirements:
  • Excellent verbal and written skills in Portuguese.
  • Very good English knowledge.
  • Exceptional communication and soft skills, as well as problem-solving skills.
  • Ability to use Windows Operating Systems, internet applications, and MS Office.
  • Solid team and collaboration skills, work independently with limited supervision.
  • Attention to detail and ability to distinguish self-beliefs from moderated content and policies.
  • Be positive and proactive and have a desire for applying continuous improvement processes.
  • Experience in Content Moderation, Social Media or Customer Support will be considered as an advantage.

What We Offer:
We provide complete support to help you ease your relocation to Greece. We cover your flight tickets expenses, hotel accommodation, and support with the house searching process. Our competitive monthly salary includes 2 extra salaries per year. Enjoy numerous benefits, including health care, discounts, and free online Greek language courses. Our state-of-the-art premises offer a great working environment with relaxing break areas. Work for a Great Place to Work-Certified Company that fosters diversity.

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