Tech Customer Support Specialist

2 days ago

Athens, Attica, Greece beBeeCustomer Full time €3,000 - €5,000
Job Opportunity:

We are seeking a highly motivated and experienced customer expert to join our team. As a customer expert, you will be responsible for communicating with customers via phone, chat & e-mail, tracking and following cases to ensure they are closed in an efficient and timely manner, maintaining high customer satisfaction, representing a major brand, providing troubleshooting for mobile devices (mobile phones, tablets & more), assisting customers to manage/secure their account & passwords, setting-up repairs for hardware-related issues, escalating unresolved cases by contacting 2nd level support Interaction Experts, and maintaining high customer satisfaction.

What You Will Do:
  • Communicate effectively with customers
  • Track and follow cases
  • Maintain high customer satisfaction
  • Provide technical support
  • Assist customers with account management
  • Escalate unresolved cases

Requirements:
  • Familiarity with iOS and/or MacOS, or comparable technology is preferred
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills

Benefits:
  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas

About Us:

We are a company that fosters diversity, offering equal opportunities to all. This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

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