Service Excellence Advocate
2 weeks ago
Transform Your Career with a Fulfilling Customer Service Experience
Looking to make a meaningful impact in the lives of others? This exciting role as an English-speaking Customer Service Representative offers a unique opportunity to deliver exceptional service and support to U.S. customers of a leading home improvement retail chain.
You will be responsible for handling inbound calls, providing helpful solutions, and delivering a friendly, professional service experience. Whether you are answering questions, recommending products, or resolving concerns with a positive attitude, you will play a key part in delivering a smooth and memorable customer experience.
A Typical Day Involves:
- Handling inbound calls from U.S. customers
- Delivering accurate and complete information using the right tools and resources
- Occasionally suggesting additional products or services to existing customers
Requirements
To Succeed in This Role:
- Strong English communication skills (C1 level or higher)
- Prior customer service experience is a plus
- A high school diploma or equivalent
- Confidence in using computers and navigating software systems
- A professional, enthusiastic and supportive mindset with a willingness to learn
- Flexibility to work late shifts
Benefits
What You Can Expect:
- Competitive monthly salary plus performance-based bonuses
- Work schedule from 2:00 PM to 7:00 AM (rotating shifts with extra payment on night shifts)
- Benefits package including paid time off, wellness incentives and tuition support
- Encouraging, present leadership and a collaborative team environment
- Career growth opportunities and continuous learning
- 25 days of paid annual leave
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