Customer Support Representative

4 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

Job Summary: We are seeking a highly skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our subscribers primarily in German, and occasionally in English.

Key Responsibilities:

  • Provide customer support via phone, email, or chat
  • Assist customers with inquiries related to account management, billing, technical support, and content
  • Troubleshoot issues and provide effective solutions while maintaining a high level of professionalism and empathy
  • Document interactions and transactions accurately in the CRM system
  • Collaborate with team members to ensure customer satisfaction and retention

Requirements:

  • Fluent in German (C2 level) and proficient in English (B2 level)
  • Previous experience in customer service or a related field preferred
  • Excellent communication skills and ability to handle customer inquiries effectively
  • Strong problem-solving abilities and attention to detail
  • Flexibility to work shifts within the specified hours, including weekends and holidays

What We Offer:

  • Fully paid 2-week training program
  • Opportunity to work with a leading global entertainment company
  • Potential for career growth and development within the company

Relocation Package:

  • 2 Weeks of hotel accommodation
  • Flight ticket (inside the EU)
  • Airport Pickup
  • Real Estate Agency fee


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