Marketplace Customer Service Ambassador

This is an exciting opportunity to join our team as a customer support representative for our online marketplace platform.

You will play a vital role in ensuring that our customers receive exceptional service as they navigate our platform. As a customer support representative, you will be responsible for providing top-notch support via phone, email, and chat in French.

Key Responsibilities:

• Provide customer support via various channels in French.
• Assist customers with questions and issues related to the online marketplace platform.
• Troubleshoot technical problems and provide effective solutions.
• Educate clients on using the platform features and functionalities.
• Maintain detailed records of customer interactions and feedback for continuous improvement.
• Collaborate with team members to improve the customer experience and service efficiency.

Requirements:

• Fluency in French (both spoken and written) is essential.
• Excellent communication and interpersonal skills.
• Previous experience in customer service or support roles is preferred.
• Strong problem-solving abilities and a commitment to customer satisfaction.
• Ability to work well in a fast-paced, team-oriented environment.
• Familiarity with online marketplace platforms is an advantage.

Benefits:

• Private Health Insurance
• Training & Development
• Performance Bonus
• Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package