Shipping Industry Professional

2 days ago


Piraeus, Attica, Greece beBeeCustomerService Full time €104,000 - €130,878
Job Opportunity: Customer Service Officer

We are seeking a well-organized and detail-oriented professional to join our Customer Care team as a Customer Service Officer. This role involves handling customer queries, monitoring shipment progress, and promoting relevant products or services.

Main Responsibilities:

  • Coordinate customer inquiries related to shipments
  • Track and monitor shipment status, customer information, and delivery updates
  • Promote digital experience and educate customers on digital transformation
  • Collaborate with internal teams for issue resolution and excellent service delivery
  • Manage communication between different departments and teams

Requirements & Qualifications:

  • Bachelor's degree in a relevant field, such as Maritime or Business Administration
  • Minimum 5 years of experience in a similar role within the shipping industry
  • Excellent command of Greek and English (written and spoken)
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Strong communication and problem-solving skills
  • Solutions-oriented approach with a proactive attitude
  • Familiarity with geography and shipping-related concepts

Benefits:

  • Competitive remuneration package
  • Career development opportunities and growth prospects


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