
Service Operations Specialist
1 week ago
Protera Technologies is a 24/7 IT service provider looking to hire technology professionals for its operations.
About Protera
We are an SAP certified, global total IT outsourcing provider founded in the mid-1990s. We have been running thousands of SAP and related IT applications on Microsoft Azure and Amazon Web Services (AWS) ever since.
Culture
We strive to create a welcoming environment where everyone feels included regardless of their personal or professional backgrounds. Our culture is built on collaboration, growth, and mobility. We value meaningful interactions with our teams and communities.
- Coordinate incident investigation and analysis by escalating to engineering teams as needed.
- Maintain clear communication with customers across all channels.
- Perform advanced reporting and data gathering tasks.
- Manage inbound alerts and escalate according to documented processes.
- Initiate major incident management as required.
- Access customer systems for troubleshooting and resolve issues.
- Train and mentor new employees to promote growth.
- Provide information as required for customer requests.
Requirements
To succeed in this role you will need:
- A university degree or technical certification in computing or a related field.
- Good verbal and written communication skills in English.
- Attention to detail and problem-solving skills.
- The ability to multitask, prioritize, and work independently.
Benefits
- Competitive wages and stability.
- Private health insurance.
- Growth opportunities and quick advancement based on performance.
- Employee appreciation programs.
- An international and multicultural environment.
- A friendly and welcoming work environment.
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