VIP Customer Experience Specialist

7 hours ago

Athens, Attica, Greece beBeeCustomerCentric Full time

As a highly skilled and experienced VIP Account Manager, you will play a pivotal role in driving business growth by nurturing and managing high-value players. Your primary responsibility will be to deliver exceptional customer experiences, build lasting relationships, and provide tailored support to ensure loyalty and satisfaction of our most valued customers.

Key Responsibilities

  • Develop and maintain strong, personalized relationships with high-value players, understanding their preferences and needs to deliver targeted support and promotions.
  • Serve as the main point of contact for VIP players, addressing their inquiries, concerns, and requests in a timely and efficient manner.
  • Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Analyze player activity to identify trends and opportunities to enhance player engagement and retention, collaborating with the marketing team to design targeted campaigns and promotions.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.

Requirements:

  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
  • Profound understanding of the market, along with in-depth knowledge of player preferences.
  • Bilingual or native-level proficiency in Greek and fluency in English.
  • Outstanding communication and interpersonal skills.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Available to work flexible shifts, including weekends.

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