
Advanced Customer Support Professional
7 hours ago
We are seeking a skilled Customer Experience Specialist to join our team. As the primary point of contact for customers, you will utilize phone calls, emails, and chats to provide seamless customer service. Your daily support will include consulting clients on best practices about their business, responding to inquiries about our services and solutions, resolving issues in a timely and efficient manner, and striving for excellence in every interaction.
This is an excellent opportunity to advance your career and work with a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. In this role, you will be part of a diverse and dynamic team that fosters collaboration, transparency, integrity, and agility.
About the Role:
- Be the primary point of contact for customer requests
- Utilize phone calls, e-mails and chats to provide a seamless customer experience
- Provide daily support and consult clients on best practices about their business
- Respond to customer inquiries about our client's new and existing services and solutions - always in a professional manner
- Resolve issues as they arise - timely and efficiently
- Strive for excellence in every interaction, aiming for increased product usage and customer loyalty
What You Will Bring:
- Fluency in Czech
- Very good use of English - both in written and spoken language
- Work experience in a customer support role is a plus
- An interest in digital banking and payment solutions is desired
- Exceptional communication & soft skills, as well as a problem-solving mentality
- Tech savviness & learning agility
- A genuine sense of ownership along with an unbreakable team spirit
- Flexibility in adapting to a fast-paced environment
We Offer:
- Competitive monthly salary + 2 extra salaries per year
- Refer-A-Friend: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
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