Luxury Resort Manager

9 hours ago

Athens, Attica, Greece beBeeOperations Full time
Resort Operations Manager Job Description

The luxury resort in Mykonos is seeking a dynamic Resort Operations Manager to lead and oversee the day-to-day operations.

This key role plays a significant part in driving customer satisfaction, managing teams, and optimizing the resort's performance in a competitive market.

  • Creates schedules of necessary tasks for pre-opening, supervises execution, and makes corrective actions if needed.
  • Welcomes guests, performs check-ins according to resort standards and guides them to their apartments.
  • Communicates daily with guests, addresses issues, and fulfills requests.
  • Conducts check-outs and gathers feedback on the guest experience.
  • Performs administrative tasks like day-end closing, invoicing, filing documents, and updating internal systems.
  • Coordinates receipt of materials and services in collaboration with the procurement department.
  • Participates in staff selection in collaboration with the HR department.
  • Organizes and conducts staff training sessions.
  • Ensures compliance with group policies, health and safety regulations, and environmental standards.
  • Reports incidents and issues to management and relevant departments, according to procedures.

Key Responsibilities:

The ideal candidate will have strong leadership skills and be able to motivate and direct a team. A bachelor's degree from a higher education institution with a focus on tourism or hospitality management is required, along with at least 7 years of experience in a similar role.

Requirements:

  • Bachelor's Degree from a Higher Education Institution with a focus on Tourism or Hospitality Management.
  • At least 7 years of experience in a similar role.
  • Proficiency in PMS PROTEL is a mandatory requirement.
  • Familiarity with online booking systems.
  • Knowledge of the OPERA software is a plus.
  • Fluency in Greek and English (both spoken and written).

Benefits:

  • Competitive salary
  • Travel expenses
  • Mobile & Laptop
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